Senior Director, Agency Customer Success

Ardán®

Senior Director improving title agents’ technology adoption across Westcor’s title insurance platforms and workflows. Bridging agents, Agency, Product, Engineering, Support, and technology vendors.

Posted 8/19/2026full-timeMaitland, Naperville • California, Florida, Illinois, Maryland, Missouri, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in title agency operations and technology solutions, effectively translating agent workflow requirements into actionable strategies. Proven ability to build relationships and communicate enhancements, ensuring successful technology adoption and customer satisfaction.

Highest-signal resume keywords

Title Insurance Industry ExperienceTitle Production Systems KnowledgeCustomer Success ExpertiseRelationship Building SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Title Agency OperationsWorkflow Requirements TranslationIntegration TestingRelease ManagementIssue Resolution

Soft Skills

Presentation SkillsTraining SkillsFacilitation SkillsWritten Communication SkillsProactive Problem Solving

Industry Keywords

Settlement ServicesTitle TechnologyCustomer-Facing Technology RoleProduct EnablementVendor Management

Tech Stack

Tools & technologies

AngularJavaScript.NETReactVue.js

About the role

Key responsibilities & impact

Own the overall technology success experience for Westcor’s title agents
Serve as a trusted technology partner and advocate for agents through a high-touch, white-glove approach
Build relationships with agents to understand their operations, technology environments, workflows, challenges, and opportunities
Partner with Agency Representatives and field leadership to incorporate technology into agent relationships
Participate in new-agent onboarding and provide structured technology introduction and discovery
Establish regular engagement with key agents to proactively identify needs and address issues
Coordinate across Agency, Product, Engineering, Support, Operations, and other functions to resolve agent technology needs
Serve as a subject matter expert on title production systems and agent workflows
Identify gaps in forms, integrations, configurations, workflows, or functionality
Translate agent workflow requirements into actionable technology solutions with Product and Engineering
Support testing and validation of integrations, enhancements, forms, configurations, releases, and defect remediation
Establish feedback loops between agents, Agency, Product, and Technology
Gather and synthesize agent feedback and identify product gaps, workflow inefficiencies, and innovation opportunities
Represent agent priorities in roadmap, enhancement, and integration discussions
Communicate enhancements, issue resolution, product changes, and new technology capabilities to agents
Support strategic customer meetings and product demonstrations
Connect Agency and Technology on agent-facing technology matters
Provide leadership visibility into adoption, key issues, trends, and improvement opportunities

Requirements

What you’ll need

Significant experience in the title insurance, settlement services, or title technology industry
Deep understanding of title agency operations and title production workflows
Strong working knowledge of major title production systems and how title agents configure and utilize those platforms
Demonstrated ability to understand business processes and translate them into technology and workflow requirements
Experience in customer success, product enablement, title technology consulting, implementation, operations, or a similar customer-facing technology role
Experience working with software vendors, integrations, requirements, testing, release management, and issue resolution
Strong presentation, training, facilitation, and written communication skills
Ability to build trusted relationships with customers while navigating Product, Engineering, Support, Agency, Marketing, and vendor organizations
Strong organizational skills with the ability to manage multiple customer, vendor, and technology priorities simultaneously
Highly proactive and comfortable taking ownership of issues through resolution

Benefits

Comp & perks

Health, dental, and vision benefits
Employer-paid disability and life insurance
Flexible spending accounts
401K with company match
Paid time off and company-paid holidays
Wellness Resources