Architus

Platform Support Engineer

Architus

full-time

Posted on:

Location Type: Hybrid

Location: Vilnius • 🇱🇹 Lithuania

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Salary

💰 €3,500 per month

Job Level

Mid-LevelSenior

Tech Stack

AWSJavaRDBMSSQL

About the role

  • Performing daily checks for functional correctness across the Proxymity offerings via monitoring and alerting.
  • Assist in technical product issues, including troubleshooting, identification of root cause, issue resolution and communication.
  • Provide technical product support to internal and external stakeholders.
  • Create / maintain knowledge base documentation and perform knowledge-sharing with other team members.
  • Manage technical escalations to the appropriate teams, ensuring timely response and resolution in accordance with SLAs.
  • Monitoring performance of all company databases and diagnosing performance issues.
  • Identifying application security vulnerabilities and expediting their resolution in line with set SLA's.
  • Monitoring various metrics and tools that provide protection from cyber threats and ensuring a prompt response in line with pre-defined run books.
  • Performance testing framework development and root cause analysis of performance issues highlighted by performance testing.

Requirements

  • Broad professional experience within a technical support team, preferably in global B2B-focused SaaS.
  • Strong strategic and customer focus with ability to assess the wider business impact of incidents and issues and liaise with the relevant functions within and outside the company.
  • Passion for solving customer issues in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • High proficiency in SQL and RDBMS.
  • Proficiency in Java
  • Excellent written and verbal communication skills in English. Ability to effectively communicate to all levels and stakeholders—internally and externally—on complex technical issues.
  • Ability to influence others and work effectively across departments in the organisation.
  • Experience with modern monitoring and logging technologies.
  • Experience with the AWS ecosystem – advantage.
  • Bachelor's degree in a relevant technical discipline – advantage.
  • Experience working in the fintech industry – advantage.
Benefits
  • Salary: Starting from €3,500 gross/month (depending on experience and skills).
  • Career Growth: Fast-track your career with opportunities to work with cutting-edge technologies in a global environment.
  • Holidays: Extra vacation days.
  • Workplace: A modern, pet-friendly office in Business Stadium, Vilnius, with parking and snacks to boost your productivity.
  • Flexibility: Hybrid working options for a better work-life balance.
  • Workation: Work from anywhere in the world for up to 45 days a year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLRDBMSJavaperformance testingroot cause analysisapplication securitytroubleshootingmonitoringalertingknowledge base documentation
Soft skills
problem-solvinganalytical skillscommunicationcustomer focusinfluencecollaborationstrategic thinkingknowledge sharingtimely responseissue resolution