Arch Capital Group Ltd.

Compliance

• The Compliance Analyst will report directly to Vice President, Compliance
• Responsible for providing regulatory and compliance support for the consumer product business units
• Assist with the preparation and submission of form and rate filings for consumer products
• Assist the compliance team with researching, analyzing, and evaluating state and federal regulations
• Shared responsibility for onboarding and auditing partners & programs.

Compliance Analyst

Actuary

• Provide actuarial support to the P&C Programs Insurance Business Unit.
• Lead a team of actuaries to partner with business to deliver actuarial insights, develop actionable strategies, monitor executions and leading indicators to assess business health.
• Review products by applying actuarial concepts and techniques to determine portfolio profitability.
• Monitor portfolio rate change, pricing adequacy and underwriting mix change on new and renewal business to guide Program Managers and make informed decisions.
• Design, program, and maintain critical tools used in pricing, and book monitoring.
• Collaborate with strategic analytics and predictive modeling teams to deploy advanced analytics and automation tools.

Actuarial Director, Pricing

Product Designer

• The Leadership Learning Experience Designer plays a critical role in the Leadership Development Center of Excellence (COE), designing high‑quality learning experiences for leaders across the enterprise.
• This role blends instructional design, visual storytelling, and user‑centered experience design to turn leadership frameworks, concepts, and expectations into learning that is clear, practical, engaging, and easy to apply at work.
• The Designer owns the visual and experiential quality of leadership learning—creating polished, executive‑ready PowerPoint decks for facilitated programs and designing self‑paced digital learning and micro‑learning that supports real behavior change.
• Working closely with Leadership Development Partners and other key stakeholders, this role translates leadership strategy and content into cohesive learning experiences across live, virtual, and digital formats.
• The Designer applies adult learning, UX, and visual design principles to ensure leadership learning is consistent, scalable, and recognizable across the enterprise.

Leadership Learning Experience Designer

Learning and Development

• Design and develop end-to-end leadership development programs (e.g., workshops, learning paths, blended learning journeys)
• Create engaging content such as facilitator guides, participant materials, eLearning modules, toolkits, and job aids
• Ensure materials align with stakeholder expectations, business needs, and cultural values
• Work with the VP, Leadership Development to develop bespoke leadership interventions to address one-off leadership challenges and the latest leadership development principles and practices
• Manage program timelines, logistics, communications, and stakeholder alignment for multiple leadership development initiatives
• Expertly facilitate leadership development programs, workshops, and learning experiences for leaders across the organization, virtually and in-person
• Define program goals and success metrics aligned to business outcomes and coordinate with Leadership Development team members to evaluate and adapt programs based on key insights

Leadership Development Partner

Manager

• Understand business process, document current underwriter experience, and identify opportunities to transform the user experience by leveraging analytics and automation
• Collaborate (internally/externally) to actively engage in development of an analytics driven future state vision for prioritized work areas
• Collaborate with Arch’s Operations and IT teams to help translate solution design into functional requirements that inform UI/UX development
• Establish strong relationships with cross-functional team members to influence and drive alignment around future state vision
• Act as a strategic advisor on Large and Medium sized initiatives – providing observations and recommendations related to analytics and automation solutions within technology platforms and operations
• Manage stakeholder expectations through regular communication and touchpoints
• Proactively escalate risks/issues to leadership as they arise
• Help establish best practices and repeatable processes applicable across the various business units

Manager, Enterprise Projects

Claims Specialist

• Responsible for the investigation, evaluation and resolution of commercial automobile claims involving property damage
• Arch’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end
• Managing your own inventory while working independently to negotiate repair pricing and assess liability
• Investigate, evaluate, and resolve commercial auto claims nationwide
• Identify and assess coverage issues
• Execute on claims strategies to achieve claims quality, customer service and operational objectives
• Coordinate vehicle inspections, review estimates, manage rental and salvage and set clear expectations
• Document information related to the claims and make decisions consistent with claims standards
• Evaluate and handle claim payments
• Review and determine validity of any supplement requests
• Serve as a mentor to less-experienced claims professionals

Claims Examiner, Commercial Auto

Account Manager

• Ensure compliance with all local, federal and state regulations related to claims while minimizing risk/exposure to the Arch organization
• Provide technical expertise and oversight to TPA adjusters handling workers compensation, auto liability & general Liability claims which also include handling and supervision of outsourced claims
• Work with our TPA’s to ensure proper claims handling and service delivery
• Perform claims oversight on claims with an expected value of over $50,000 for guaranteed cost policies and at 50% of the retention for deductible and self-insured business
• Attend mediations and trials
• Granting reserve and settlement authority on cases above the TPA’s authority
• Making coverage determinations and writing Reservation of Rights and coverage disclaimer letters
• Completing claims audits at TPA branch claims offices or online
• Handling or facilitating administrative tasks between Arch and the TPA to ensure seamless service delivery to the client
• Act as the Service Manager/Arch claims contact for all accounts written by NAC
• Participate in client set-up meetings
• Participate in telephonic as well as in person claims reviews
• Participate in mid-term meetings
• Help to resolve any claims or service issues that arise
• Work with Underwriting and Risk Control to assist in the risk selection process
• Review new/renewal submissions and commenting on any claims, legal or jurisdictional issues
• Address potential solutions to current claims or service problems
• Participate in meetings with brokers and/or prospective accounts
• Identify loss trends on an account or book of business level
• Conduct due diligence reviews on new TPA’s or accounts that want to self-administer claims
• Collaborate with other internal business units such as Finance, IT and Legal on any issues or projects that arise
• Address state and federal regulatory issues (Medicare issues, state insurance department audits/complaints, state workers compensation board requirements, etc.)

Claim Account Manager

Vice President

• Partner with Reserving leadership to define and execute a data and analytics strategy that enhances reserving insights, efficiency, and decision-making
• Own data quality initiatives across the reserving department
• Support enterprise-wide data initiatives
• Own and develop strategies to improve the efficiency and analytics of the department as a whole, including ResQ implementation, Reserving process improvements, booking tool development and integration, and more
• Serve as the primary liaison between Reserving and the IT, Enterprise Data, and related teams
• Lead and mentor mid-level and junior team members to develop best-in-class solutions that solve complex business challenges in partnership with strategic stakeholders
• Explore modern technologies and data sources with curiosity and creativity
• Provide the appropriate documentation of sources and technical solutions
• Prioritize competing priorities across portfolios and resources
• Build strong partnerships with peers across the organization to support strategic goals
• Continuously advance team capabilities and workflows

VP, Reserving Innovation – Data

• Assist with the Arch Quarterly Reserving process (i.e. Arch reserve analyses and reports, including discussions with claims, underwriters, senior management, and outside consultants and auditors)
• Assist with and/or lead the development of new reserving techniques, as well as new ways to examine the data while leveraging external and internal information, and helping improve and expand visuals to support findings and provide insight to senior management
• Assist with and/or lead quarterly in-depth analysis for several business divisions, the discussions around assumptions and uncertainty, including presentation to executives, development of ongoing forecast process together with input on trend and plan projections
• Collaborate closely with business division leaders, pricing actuarial, and claims to identify loss trends and emerging issues that could impact results and assist in developing proposals for corrective action in a timely manner
• Assist with GAAP and SAP Financial Reporting (e.g. actuarial opinions, actuarial reports, statutory statements, and 10-Q/K reporting)
• Assist in developing a discussion supporting the quarterly result and the drivers behind it
• Assist with Quarterly Underwriting Year, NPV, and ROE analyses

Senior Actuarial Analyst, Reserving – Loss Analytics

• Own Reserving and Loss Analytics for the highly visible Programs’ book of business
• Work in close collaboration with underwriting, pricing, claims and finance to develop a common view of the business
• Work in partnership with various stakeholders to identify emerging trends that could impact results and propose corrective action in a timely manner
• Lead projects across the Reserving & Loss Analytics Team and get work done in collaboration with others
• Provide proactive insights, identify the drivers and ensure that the reserve analyses reflect any changes in the portfolio to minimize volatility and avoid surprises
• Apply innovative approaches and leading-edge tools to analyze the business
• Ensure the quality of the data and its consistent application in the reserving process

AVP, Corporate Actuarial, Reserving & Loss Analytics

DevOps Engineer

• Design, scale, and optimize enterprise CI/CD pipelines using GitHub Actions, Argo CD, Terraform, and Helm
• Build and maintain developer self-service platforms using Infrastructure-as-Code (IaC) and GitOps principles
• Engineer resilient, scalable, and cost-efficient cloud infrastructure across Amazon Web Services and Microsoft Azure
• Drive Kubernetes platform adoption, including advanced networking, deployments, and supporting resources
• Standardize immutable deployment practices through GitOps-based workflows
• Implement automation frameworks for provisioning, deployment, monitoring, and operational efficiency
• Define, enforce, and monitor Service Level Objectives (SLOs) and Service Level Agreements (SLAs)
• Establish and operate observability platforms using Dynatrace
• Embed DevSecOps practices into CI/CD pipelines, including container, dependency, and image security
• Manage secrets and identities securely using enterprise secrets management solutions
• Design, test, and validate multi-region / multi-cloud disaster recovery strategies to meet RTO/RPO targets
• Provide technical leadership across teams by translating business requirements into DevOps roadmaps and mentoring engineers

Senior Systems Engineer – DevOps

Director

• Perform account management functions for assigned service accounts collaborating with underwriting, claims, policy holders and brokers.
• Focus on reducing loss potential while developing healthy account relationships to drive account retention and partnership.
• Complete on-site and remote surveys to assess an account’s operations, exposures, and hazard mitigation strategies to help Arch underwriting best identify and retain profitable business.
• Generate and review required reports and recommendations.
• Meet reporting deadlines in accordance with departmental performance objectives.
• Manage workload with use of 3rd parties as needed to accomplish assigned work by the deadlines of underwriters and department.
• This includes ensuring the quality of work provided by the 3rd parties.
• Assist Arch and clients with ongoing and specific projects.
• Support technical training presentations for internal and external clients as required/appropriate.
• Strong analytical and decision skills.
• Ability to utilize tools/software to create and modify documents as well as data analysis for account and book improvement.

Director, Multi Line Account Engineer

Analyst

• Digital Agent Coordination & Support
• Support intake, tracking, and prioritization of digital agent and AI enabled use cases across the Data Office/Data IT.
• Help maintain visibility into active, upcoming, and proposed digital agent work.
• Assist with documenting digital agents, including purpose, users, data inputs, controls, and expected outcomes.
• Support coordination of delivery activities such as requirements clarification, testing support, release communications, and adoption readiness.
• Support research, experimentation, and proof‑of‑concept activities related to digital agents.
• Governance, Controls & Lifecycle Support
• Work with Data Governance, Technology, Risk, Security, and Architecture teams to help ensure digital agents follow Arch standards for data quality, privacy, security, and responsible AI.
• Assist in preparing materials for governance meetings and leadership updates related to digital agents and AI work.
• Contribute to documentation, operating materials, and artifacts needed to support pilot initiatives and future scaling.
• AINA & Segment Support
• Support coordination of Data Office/Data IT digital agents that serve AINA business needs.
• Help act as a point of contact between business stakeholders and Data Office/Data IT delivery teams.
• Assist in gathering business requirements and translating them into well‑defined, governed solutions.
• Help ensure AINA‑specific considerations are reflected in planning and delivery.
• Enterprise & Global Collaboration
• Support enterprise and global data initiatives in coordination with senior data and technology leadership.
• Help coordinate with internal teams and external partners as needed to support delivery and alignment with enterprise data and AI strategy.
• Communication & Enablement
• Help prepare tracking views, summaries, and simple one‑page updates for leadership and stakeholders.
• Translate technical concepts into clear, easy‑to‑understand summaries for non‑technical audiences.
• Support change management and adoption activities, such as FAQs, release notes, and basic enablement materials.

Digital Agent Analyst

• actively manage a caseload and provide oversight to third-party administrator claims handlers for commercial New York Labor Law coverage, liability, and damage claims
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary as well as review coverage counsel's opinion letters and analysis
• Develop and implement strategy relative to coverage issues which correlate with the overall strategy of matters entrusted to the handler's care
• Develop and implement strategy to resolve matters of liability and damages of a particular case
• Maintain contact with the TPA claim staff, business line leader, underwriter, and defense counsel, program manager and broker
• Investigate claim and review the insureds' materials, pleadings, and other relevant documents
• Identify and review of each jurisdiction's applicable statutes, rules, and case law
• Review litigation materials including depositions and expert's reports
• Analyze, and direct risk transfer, additional insured issues and contractual indemnity issues
• Retain counsel when necessary and direct counsel in accordance with resolution strategy
• Analyze coverage, liability and damages for purposes of assessing and recommending reserves
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves
• Travel to and from locations within the United States to attend mediations, trials, and other proceedings relevant to the resolution of the matter
• Negotiate resolution of claims
• Select and utilize structure brokers
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from insured, counsel, underwriters, brokers, and senior management regarding claims

Senior Claims Examiner, New York Labor Law

Data Analyst

• Support the design, build, and maintenance of analytics, automation, and AI-enabled solutions supporting IA activities.
• Support the continuous improvement of analytics products and development processes by exploring new ideas, refining existing solutions, and introducing novel approaches.
• Collaborate with IA team members, IT professionals, and business stakeholders across the organization to understand their analytics needs and deliver tailored solutions.
• Stay current with the latest trends, tools, and leading practices to enable the IA team to remain at the forefront of applying analytics and automation.