Strategic Account Manager

Arch Capital Group Ltd.

Strategic Account Manager driving growth and retention for UK partner brokers at Arch Capital Group. Leading account strategies and fostering broker relationships to achieve business objectives.

Posted 7/19/2026part-timeColchester • 🇬🇧 United KingdomSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic partner broker accounts, with a focus on relationship building, account performance analysis, and effective negotiation. Proven ability to develop tailored account strategies and drive growth through market insight and stakeholder engagement.

Highest-signal resume keywords

Account ManagementBroker Relationship ManagementNegotiation SkillsMarket Dynamics UnderstandingStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Strategy DevelopmentPerformance Data AnalysisCommercial JudgementOpportunity IdentificationRetention Strategy Implementation

Soft Skills

Effective CommunicationOrganizational CapabilityAgility and FlexibilityAttention to DetailAssertiveness

Industry Keywords

Insurance Industry ExperienceBroker-Facing EnvironmentStakeholder ManagementMarket Sentiment AnalysisCommercial Opportunities

About the role

Key responsibilities & impact

Act as the principal owner for allocated strategic partner broker accounts, maintaining a clear view of account performance, opportunity and relationship strength.
Develop and deploy practical account plans that translate strategy into targeted actions, relationship activity, retention priorities and new business opportunities.
Use diligence, discipline, creativity and follow-through to ensure agreed account actions are progressed to completion.
Drive growth in allocated strategic partner accounts by identifying volume opportunities and pursuing them with pace, tenacity and commercial judgement.
Support prospecting activity and encourage a consistent pipeline of opportunities, contributing to strong quote activity and conversion outcomes.
Support the retention agenda, including specific engagement on larger or strategically important cases where required.
Build strength and breadth of broker relationships through effective relationship mapping, planned contact cadences and appropriate social activity.
Maintain a visible, credible and respected profile with strategic partners, representing Arch effectively across brand, culture, key messages, marketing output and underwriting appetite.
Deliver assertive, polished and constructive presentation and communication in the market, balancing agility and pace with professionalism.
Collaborate effectively with the Arch International Strategy & Distribution team, including alignment with London Market distribution activity where relevant.
Work closely with the branch network and key branch stakeholders to ensure account strategy and distribution activity are harmonised.
Negotiate remuneration arrangements effectively and ensure broker activity supports balanced, constructive and commercially credible market relationships.

Requirements

What you’ll need

Proven ability to build, nurture and manage high-level broker relationships that support delivery of business objectives, growth and retention.
Confident serving as a key point of contact for internal and external stakeholders, including senior management, underwriting, claims and insurer placement teams.
Able to map relationships, plan engagement cadences and ensure timely follow-up on broker enquiries, reviews and agreed actions.
Strong organisational capability, attention to detail and disciplined follow-through, with the ability to balance activity across multiple strategic accounts.
Able to work with agility and flexibility while still following core process disciplines and established ways of working.
Assertive and polished verbal and written communicator, able to cascade key messages clearly and represent Arch with credibility.
Effective negotiation skills, including the ability to negotiate remuneration arrangements and manage constructive commercial conversations.
Comfortable working across sales, development, underwriting, claims, marketing, branch and central Strategy & Distribution colleagues to deliver cohesive broker management.
Strong understanding of market dynamics and ability to provide useful feedback on broker sentiment, competitor activity and emerging opportunities.
Acts as a senior stakeholder and positive role model, supporting regional management and contributing to a consistent, professional market presence.
Strong analytical capability, able to interpret broker, market and performance data to identify trends, opportunities and areas requiring action.
Proven track record in account management, ideally within a commercial insurance or broker-facing environment.
Minimum of 10 years’ insurance industry experience, with evidence of managing complex stakeholder relationships and commercial opportunities.
Experienced in developing tailored account strategies informed by market insight, broker performance, trends and practical commercial opportunity.

Benefits

Comp & perks

Professional development opportunities
Flexible working hours