Claims Examiner, Commercial Auto

Arch Capital Group Ltd.

Auto Claims Examiner managing commercial automobile claims at Arch, with responsibilities from investigation to resolution. Requires 1-3 years of experience and a bachelor’s degree.

Posted 5/12/2026full-timeMorristown • New Jersey, New York, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the investigation, evaluation and resolution of commercial automobile claims involving property damage
Arch’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end
Managing your own inventory while working independently to negotiate repair pricing and assess liability
Investigate, evaluate, and resolve commercial auto claims nationwide
Identify and assess coverage issues
Execute on claims strategies to achieve claims quality, customer service and operational objectives
Coordinate vehicle inspections, review estimates, manage rental and salvage and set clear expectations
Document information related to the claims and make decisions consistent with claims standards
Evaluate and handle claim payments
Review and determine validity of any supplement requests
Serve as a mentor to less-experienced claims professionals

Requirements

What you’ll need

1 to 3 years of working experience at a commercial auto carrier handling material damage claims nationally
Claims experience with Commercial Middle Market Customers a plus
Bachelor's degree
Proper adjuster licensing in all applicable states
Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word

Benefits

Comp & perks

multiple medical plans plus dental, vision and prescription drug coverage
competitive 401k with generous matching
PTO beginning at 20 days per year
up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
basic Life and AD&D Insurance
Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

investigationevaluationresolution of commercial automobile claimsnegotiation of repair pricingassessment of liabilityclaims strategies executionclaims quality managementdocumenting claims informationhandling claim paymentsvalidity review of supplement requests

Soft Skills

customer serviceindependent workmentoringdecision makingorganizational skills

Certifications

adjuster licensing