Service Manager

Aquarius Charity

Service Manager leading supported accommodation services at Waythrough, a mental health charity. Ensuring quality support and managing a team to assist individuals facing mental health challenges.

Posted 7/30/2026full-timeWhitehaven • 🇬🇧 United KingdomMid-LevelSenior💰 £35,520 - £51,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and people management skills while ensuring high-quality, recovery-focused support in mental health and social care services. Capable of managing service performance, budgets, and fostering collaborative relationships with stakeholders.

Highest-signal resume keywords

LeadershipPeople ManagementService Performance MonitoringRisk ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryBudget ManagementQuality Standards MonitoringSafeguardingWorkforce PlanningTraining ManagementDecision-MakingCo-Production

Soft Skills

Team DevelopmentOrganizational SkillsMotivational SkillsInterpersonal Skills

Certifications & Qualifications

Level 3 Qualification

Industry Keywords

Mental HealthSocial CareSupported AccommodationHousing SupportHealth ProfessionalsCommissioners

About the role

Key responsibilities & impact

Lead the day-to-day delivery of two supported accommodation services, ensuring safe, high-quality and recovery-focused support.
Inspire, motivate and develop a team of around eight colleagues, creating a positive, inclusive and high-performing culture.
Build and maintain strong relationships with commissioners, health professionals and partner organisations to ensure seamless support for the people we work with.
Monitor service performance, quality standards and contractual requirements, driving continuous improvement.
Oversee safeguarding, risk management, incidents and health and safety across both services.
Manage staffing, recruitment, supervision, training and workforce planning to ensure the services remain well supported.
Manage service budgets and resources effectively, ensuring value for money whilst maintaining excellent standards.
Promote co-production, ensuring the voices of the people we support help shape and improve the service.

Requirements

What you’ll need

Experience working within mental health, social care, housing or a related support service.
A full UK driving licence and access to your own vehicle.
Strong leadership and people management skills, or experience supervising and developing others.
Excellent communication, organisation and decision-making skills.
A relevant Level 3 qualification (or willingness to work towards one).

Benefits

Comp & perks

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year