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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading end-user support operations, with a strong focus on team development, strategic direction, and operational excellence. Proficient in managing hardware and software solutions while ensuring security and efficiency across digital platforms.
Highest-signal resume keywords
End-User Support OperationsTeam LeadershipMicrosoft 365 SuiteWindows and Mac Operating SystemsAnalytical Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-User SupportTechnical AssistanceTroubleshootingWindows Operating SystemMac Operating SystemMobile PlatformsMicrosoft 365Project ManagementUser Experience ImprovementDocumentation
Soft Skills
Communication SkillsTeam MotivationAttention to DetailAdaptabilityPrioritization
Tools & Technologies
Microsoft TeamsOneDriveSharePoint
Industry Keywords
Operational ExcellenceContinuous ImprovementService CultureDigital Platforms
Tech Stack
Tools & technologiesAndroidiOS
About the role
Key responsibilities & impact- Lead a team of specialists to deliver technical assistance, troubleshooting, and proactive solutions for end users across modern digital platforms.
- Responsible for setting strategic direction, ensuring operational excellence, and driving continuous improvement in support services.
- Oversee end-user support, hardware and software management, and guide best practices for collaborative tools (Microsoft 365, Teams, OneDrive, SharePoint).
- Ensure systems are secure, up-to-date, and optimized for organizational efficiency.
- Support both on-site and remote staff, fostering a culture of service and innovation.
Requirements
What you’ll need- 8+ years in end-user support operations, with at least 5 years in a line-management or technical-leadership capacity.
- Proven ability to lead, motivate, and develop a high-performing support team.
- Advanced understanding of Windows and Mac operating systems, mobile platforms (iOS and Android), and workplace applications including Microsoft 365 suite.
- Analytical skills to diagnose complex issues, identify root causes, and implement effective solutions under pressure.
- Ability to convey technical information clearly to both technical and non-technical audiences. Strong verbal and written communication skills.
- Commitment to delivering positive user experiences and fostering productivity.
- Skilled in prioritizing demands, managing multiple projects, and meeting deadlines in a dynamic environment.
- Attention to detail in recording procedures, troubleshooting steps, and user guides.
- Willingness to embrace new technologies and adapt to evolving workplace requirements.
Benefits
Comp & perks- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave – coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options