Deputy Program Manager – Call Center Operations
GaP Solutions
PMP
Job Level
Mid-LevelSenior
About the role
- Oversee the complete lifecycle of GRC policies, from development and implementation to ongoing maintenance and review.
- Ensure timely updates and relevance to changing regulatory, technological, and business environments.
- Define, track, and report GRC program metrics.
- Deliver actionable insights and progress reports to stakeholders on policy adoption, compliance status, and risk landscape.
- Champion communications across the enterprise, ensuring business units are informed, engaged, and empowered to support compliance and control implementation.
- Maintain and regularly update all compliance documentation to reflect current standards, procedures, and regulatory requirements.
- Foster strong relationships with business units, providing guidance and support for control implementation and compliance initiatives.
- Build trust and credibility as a strategic partner in the governance process.
- Collaborate and contribute to Vendor Risk Management, training and awareness programs, and other cross-functional GRC projects and initiatives as needed.
- Identify opportunities to streamline processes, strengthen controls, and enhance the effectiveness of GRC programs across the enterprise.
Requirements
- Extensive experience in IT governance, policy management, and compliance documentation.
- Proven ability to develop and manage program metrics, reporting frameworks, and enterprise communication strategies.
- Strong collaborative skills, with a track record of building effective partnerships across diverse business units.
- Hands-on experience supporting additional GRC functions such as vendor risk management, training programs, and large-scale cross-functional projects.
- Deep understanding of industry-standard frameworks like NIST CSF and familiarity with GRC platforms (e.g., OneTrust, HyperProof) is preferred.
- Excellent organizational, analytical, and communication skills. Detail-oriented with a strategic mindset.
