apply2day

Dutch Customer Support Representative

apply2day

full-time

Posted on:

Origin:  • 🇬🇷 Greece

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Job Level

Mid-LevelSenior

About the role

  • Manage incoming chat, mail or phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build relations of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the methods/tools
  • Keep records of customer interaction, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies

Requirements

  • Fluency in Dutch (C1 - C2)
  • Very good command of English (B2 – C1)
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively.