Advanced hardware and software support for servers, firewalls, switches, and wireless access points
Advanced knowledge of Hypervisor, VLAN’s, network routing, and Azure VMs.
Desktop, server and network infrastructure troubleshooting and maintenance.
Substantial customer service focus with proven results for client satisfaction
Demonstrate complete ownership and accountability of incoming tickets.
Address time sensitive issues promptly.
Advanced technical issues involving Microsoft's full suite business applications and operating systems
Candidates will be required to field incoming requests while working on several items at one time. Must be able to meet deadlines and effectively communicate issues/solutions.
Logging client issues correctly in our ticket management system.
Will be required to participate in on call rotation

Requirements

1+ years of solid performance in network/sys admin role
Excellent communication and customer service experience
Active driver’s license and proof of auto insurance
Windows and/or Apple operating systems
Microsoft Exchange (On-Premise and Online)
Hypervisor technology (Hyper-V and VMware)
Advanced understanding of networking including DNS, DHCP, TCP/IP
Firewall and network switch configuration and support
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Certification required within six months of being hired

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

network administrationserver supportfirewall configurationswitch configurationwireless access pointsHypervisorVLANnetwork routingAzure VMsMicrosoft Server technologies

Soft skills

customer servicecommunicationaccountabilitytime managementproblem-solving

Certifications

network certification