• Provide technical support involving Microsoft's full suite of business applications and operating systems
• Perform hardware and software support, maintenance, and updates for desktops, printers, and mobile devices
• Log client issues correctly in the ticket management system
• Address time-sensitive issues promptly
• Work with vendors to stabilize customer environments
• Participate in on-call rotation as required

Requirements

Excellent communication and customer service experience
Active driver’s license and proof of auto insurance
General knowledge of Microsoft Exchange (On-Premise and Online)
General knowledge of Hypervisor technology (Hyper-V and VMware)
Understanding of networking including DNS, DHCP, TCP/IP
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Certification required within six months of being hired

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Hard Skills

Microsoft Exchange
Hyper-V
VMware
DNS
DHCP
TCP/IP
Active Directory
File Permissions
Folder Permissions
Print Management

Soft Skills

communication
customer service

Certifications & Qualifications

certification within six months

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