Operations Lead

Applied Research Solutions

Operations Lead providing operational leadership for a DoW technology program. Overseeing help desk operations and facilitating Change Control Boards for cloud applications in Azure.

Posted 4/24/2026full-timeRemote • Ohio • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudPMP

About the role

Key responsibilities & impact

Provide operational leadership and coordination across a DoW technology program
Serve as the central point of accountability for day-to-day operations
Oversee help desk operations, supporting the deployment and operation of cloud-hosted applications in Microsoft Azure
Facilitate Change Control Boards and ensure program tools and documentation remain current and accessible
Coordinate across teams and stakeholders to drive tasks, action items, and decisions to resolution
Identify and remove operational blockers, escalating with context and recommended solutions when needed
Maintain clear visibility into program status and communicate proactively to program leadership
Monitor help desk metrics and trends, escalating recurring issues or systemic patterns to program leadership
Support onboarding and oversight of help desk staff, ensuring adherence to security and operational standards
Oversee the deployment and operation of cloud-hosted applications in Microsoft Azure
Coordinate with technical staff to ensure application environments are maintained, monitored, and operating within DoD security and compliance requirements
Facilitate Change Control Board meetings, ensuring proposed changes are reviewed, documented, and approved in accordance with program processes
Maintain CCB records and track the status of approved, pending, and rejected changes
Support preparation of program status updates, reports, and customer-facing deliverables as needed

Requirements

What you’ll need

Must be a U.S. citizen
Active Secret security clearance or eligibility to obtain one
Demonstrated experience in an operational leadership or coordination role, preferably in a government or DoD-adjacent environment
Experience facilitating or participating in Change Control Board processes
Proficiency with Jira and Confluence for program tracking and documentation
Familiarity with Microsoft Azure and cloud-hosted application environments
Strong organizational and communication skills with a demonstrated ability to manage multiple competing priorities
Ability to work independently and maintain operational discipline in a fully remote environment
Strongly Preferred: Experience overseeing help desk or IT support operations in a government or cleared environment
Familiarity with DoD security and compliance standards including ATO processes and change management requirements
Familiarity with DevOps pipelines and cloud application deployment processes in Azure
PMP, CAPM, or similar project or program management certification
Experience with Agile or scrum methodologies in a government contracting context.

Benefits

Comp & perks

Industry competitive benefits package
Awards and recognition program
Personalized attention from ARS Senior Managers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational leadershipChange Control Board processescloud-hosted applicationsMicrosoft AzureJiraConfluenceDevOps pipelinesAgile methodologiesscrum methodologiesIT support operations

Soft Skills

organizational skillscommunication skillsability to manage multiple prioritiesindependent workoperational discipline

Certifications

PMPCAPM