AppFolio

Full-stack Engineer

• Drive the technical vision and strategy for the communications platform, influencing the product roadmap and making key architectural decisions
• Collaborate with an experienced and highly effective team of passionate engineers and product managers
• Redefine solutions that scale with the increasing growth of our customers
• Operate in a highly autonomous team that owns the full lifecycle of solutions you build, from discovery to development to production
• Talk directly with customers to understand their challenges and get direct feedback on the features you're building
• Lead by example and publicly share your knowledge to foster a culture of excellence and continuous improvement
• Pave the way for engineering teams by promoting and implementing best practices, optimizing the developer experience, and establishing a platform dedicated to the continuous delivery of high-quality software

Staff Software Engineer, Communications

Customer Support

Create unforgettable client experiences by providing expert-level support to customers.
Leverage knowledge of a specific product to produce quality interactions, increase retention, and build customer relationships.
Navigate routine and complex issues for customers enrolled in Lisa Services.
Transform challenges into distilled solutions and action plans that drive value and save customers time and money.
Collaborate with product experts to resolve inbound client inquiries and maintain/exceed OKRs.
Develop precise action plans when clients feel services are lacking or underperforming.
Maintain professionalism in written and verbal client-facing communication.
Utilize multiple software platforms to retrieve and analyze data; document and present research to stakeholders.

Customer Care Specialist I – V+

Onboarding Specialist

• Onboarding Specialist will guide new customers through the setup and training of the platform’s Value Added Services\n• Proactively manage a continuous queue of customers, consistently striving to exceed measurable monthly onboarding targets and deliver high customer satisfaction\n• Conduct comprehensive setup and training calls with new customers, defining project deliverables, establishing timelines, and ensuring the timely and successful completion of all assigned projects\n• Cultivate and maintain a deep and comprehensive understanding of service product features, functionalities, and upcoming enhancements\n• Act as a trusted feature expert, providing proactive guidance and best practices to customers to optimize their product utilization and effectively meet their evolving needs

Staff Software Engineer, Communications

Customer Care Specialist I – V+

Onboarding Specialist - Value Added Services