BMC Helix Support Engineer

Appex Innovation

BMC Helix Support Engineer managing and optimizing BMC Helix ecosystem operations. Resolving customer incidents and enhancing ITSM processes in a hybrid Chicago role.

Posted 7/9/2026contractChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60 per hourWebsite

Tech Stack

Tools & technologies

ITSMOracleSQLUnix

About the role

Key responsibilities & impact

Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.
Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.
Maintain foundation data, manage access rights/security administration, and assist with user onboarding.
Build and maintain REST-based API integrations with third-party systems and monitor system performance.
Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base.

Requirements

What you’ll need

Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications.
Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API.
Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).
Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Appex Innovation Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 🔒 Cybersecurity 🤖 Artificial Intelligence Healthcare
Cybersecurity
Artificial Intelligence Appex Innovation is redefining AI-driven innovation in health-tech and various industry segments by providing customized portals and nimble technology services. They specialize in healthcare solutions that improve patient experiences and care delivery systems through advanced consulting, cloud solutions, robotic process automation, and cybersecurity practices. Appex Innovation's integrated approach focuses on simplifying care delivery, enhancing productivity, and securing data management to facilitate smarter workflows and connected ecosystems across healthcare enterprises, government agencies, and beyond. BMC Helix Support Engineer Job not on LinkedIn 🔥 5 minutes ago 🏢🏡 Chicago – Hybrid 💵 $60 / hour ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor ITSM Oracle SQL Unix Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.
Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.
Maintain foundation data, manage access rights/security administration, and assist with user onboarding.
Build and maintain REST-based API integrations with third-party systems and monitor system performance.
Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base. 🎯 Requirements
Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications.
Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API.
Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).
Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

BMC Remedy ITSM/Helix ApplicationsREST APIUnixSQLOracleWeb ServicesKnowledge ManagementAsset ManagementDigital WorkplaceTechnical Documentation

Soft Skills

Problem-SolvingCustomer-Focused Mindset