Service Delivery Engineer – Remote

Appdome

Service Delivery Engineer ensuring customer satisfaction through technical support at Appdome, a mobile app security company. Managing technical inquiries and onboarding processes for LATAM clients.

Posted 6/22/2026full-timeRemote • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidFirewallsiOSLinuxPythonUnix

About the role

Key responsibilities & impact

Own and resolve incoming tickets in Zendesk and FAC systems.
Acknowledge support requests within SLA (1 hour).
Collect logs, crash traces, and reproduction steps for investigations.
Validate engineering updates, apply fixes, and confirm resolution.
Create and manage trial teams in FAC during POVs.
Own technical setup during trials and handle support tickets.
Escalate complex issues to engineering only after thorough investigation.
Manage assigned customer accounts post-onboarding.
Keep customers aligned to current Appdome engines and best practices.
Track health in Totango, aiming for portfolio health above 90%.
Drive CSAT engagement, requesting reviews and targeting 100% satisfaction.
Partner with Enablement for onboarding.

Requirements

What you’ll need

Strong understanding of web technologies including SSL/TLS, RESTful APIs, Web Application Firewalls (WAFs), and authentication protocols (OAuth, SAML, SSO).
Proficient in scripting languages, particularly Bash and Python, for automation and tooling.
Comfortable working with command-line tools and Unix/Linux environments.
Experience with mobile application ecosystems (iOS and/or Android), including app security and distribution workflows.
Familiarity with security concepts and best practices, including application security, identity management, and vulnerability analysis.
Proven experience in Technical Account Management, supporting enterprise customers across multiple technical environments.
Demonstrated ability to manage complex customer relationships and drive measurable success outcomes.
Strong troubleshooting and debugging skills with the ability to investigate multi-layered issues across infrastructure, application, and security layers.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field and/or equivalent practical experience.
Ability and willingness to travel to customer sites and industry conferences as needed.
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences in English and Spanish.

Benefits

Comp & perks

Health insurance
Stock options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

BashPythonSSL/TLSRESTful APIsWeb Application FirewallsOAuthSAMLSSOapplication securityvulnerability analysis

Soft Skills

troubleshootingdebuggingcustomer relationship managementcommunicationproblem-solvingcollaborationcustomer satisfactiontechnical account managementinvestigationadaptability

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering