Aplazo

Risk Support

Aplazo

contract

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Junior

About the role

  • Identify problems and search for solutions to customer inquiries.
  • Correctly document data using the given tools.
  • Meet individual and team performance targets.
  • Follow up on customer problems until resolved.
  • Recognize trends for non-payment and fraud.
  • Constantly monitor customers and transactional records.

Requirements

  • Relevant professional experience in risk/fraud customer service
  • 1 year of experience
  • Good coordination skills
  • Analytical skills to investigate processes
  • Strong communication skills with ability to influence
  • Able to learn quickly and make decisions
  • Determined and able to work independently.
  • Analytical problem-solving skills
  • Strong verbal and written communication skills
  • Bachelor's degree in business or finance.
  • Basic-intermediate skills in platforms such as Excel
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsproblem-solving skillsdata documentation
Soft Skills
communication skillscoordination skillsindependent workdecision-makinginfluencing skills
Certifications
Bachelor's degree in businessBachelor's degree in finance