Retention Specialist
APCO Holdings, LLC
full-time
Posted on:
Location Type: Office
Location: United States
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About the role
- Handle Payment and Non-Payment Customer Inquiries
- Manage, Oversee, and Maintain Customers Payment Plans
- Proactively contact customers to help maintain their payment plans
- Maintain multiple email inboxes
- Cancel and Reinstate Contracts, with an emphasis on Retention
- Work with the APCO Customer Service Team as needed
- Work with PPS financing vendors as needed
- Work with financial institutions to settle and dispute customer reported chargebacks
- Understand detailed payment/cancellation limitations, processes, and procedures
- Handle and assist with Reconciliations
- Completing monthly reports and duties
- Complete special projects when requested by management
- Assist all other PPS departments as needed
- Handle PPS Accounts Payables
- Handle PPS Transactional Mail
- Posting Payments in CRM
- Complete Daily Activity Report
Requirements
- High School Diploma or Equivalent
- Minimum of 3 year administrative experience dealing with customers
- Customer Service and Communication
- Analytical and Problem-Solving
- Time Management, Task Prioritization, and Organization
- Collaboration and Teamwork
- Adaptability
- Self-Motivation
- Retention-Focused Mindset
- Attention to Detail
- Conflict Resolution
- Microsoft Office, particularly Outlook and Excel
Benefits
- Drug Free Workplace
- Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative experiencepayment processingreconciliationreportingcontract managementchargeback resolutionCRM usagepayment plan managementcustomer inquiry handlingtransactional mail handling
Soft Skills
customer servicecommunicationanalytical skillsproblem-solvingtime managementtask prioritizationorganizationcollaborationadaptabilityattention to detail
Certifications
High School DiplomaEquivalent