Customer Service Specialist

AP4 Group

Customer Service Specialist assisting customers with quotes and orders at AP4 Group. Creating purchase orders and maintaining relationships while managing customer satisfaction in Malaysia.

Posted 7/27/2026contractRemote • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer order management capabilities, ensuring effective communication and relationship building with customers and vendors. Proficient in analyzing information and making informed decisions to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Order ManagementInterpersonal SkillsOrganizational SkillsEffective CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementQuote CreationPurchase Order ProcessingInformation AnalysisCustomer Follow-Up

Soft Skills

Detail OrientedTeam PlayerRelationship BuildingJudgment

Tools & Technologies

Microsoft OfficeExcel

Certifications & Qualifications

Degree in Engineering

Industry Keywords

Customer SatisfactionSales OpportunitiesShipping MonitoringVendor Communication

About the role

Key responsibilities & impact

Assists customers by providing quotes for parts
Creates purchase orders
Monitors orders and shipping
Responds to customer questions
Routes sales opportunities to the appropriate Regional Account Manager
Follows up with customers post-quote and post-delivery
Maintains regular communication with customers and vendors to build relationships
Responsible for customer order management from order receipt to invoice
Confirms quantities, price, availability, and lead times
Addresses order cuts including communication with customer
Develops and maintains long-term relationships with customers through regular check-ins

Requirements

What you’ll need

Degree in Engineering or equivalent required
Must reside in Wilayah Persekutuan or Selangor, Malaysia
Fluent in English language
Strong interpersonal skills, ability to develop and maintain cooperative working relationships with others
Strong organizational skills; detail oriented
Ability to use good judgment in making decisions
Ability to analyze information and develop standards
Preferred familiarity in Microsoft Office and Excel
Must be a team player, demonstrate effective communication and problem-solving skills
Strong follow-up skills to ensure customer satisfaction and resolve any issues promptly
Ability to build and maintain long-term customer relationships through effective communication and personalized service

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities