Bilingual Spanish Answering Service Agent
Answering Service Care
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $17 - $17 per hour
About the role
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
- Perform lead intakes, gather information, and document details with precision
- Schedule appointments and transfer calls to the appropriate contacts as needed
- Dispatch messages accurately and efficiently, ensuring clear and detailed communication
- Navigate multiple systems and maintain thorough call documentation
- Provide outstanding customer service by demonstrating empathy and patience
- Live chat, SMS, and email support
Requirements
- Bilingual English/Spanish required
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and a keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Benefits
- Health/Dental/Vision Coverage (FT)
- PTO (Start earning on day one)
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement
- Gym Membership Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationmulti-taskinglistening skillsattention to detailempathycompassionpositivitypatience