Bilingual Spanish Answering Service Agent

Answering Service Care

Bilingual Spanish Answering Service Agent delivering customer support for various industries. Answering calls, performing lead intakes, and providing outstanding service with a people-first culture.

Posted 4/16/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $17 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
Perform lead intakes, gather information, and document details with precision
Schedule appointments and transfer calls to the appropriate contacts as needed
Dispatch messages accurately and efficiently, ensuring clear and detailed communication
Navigate multiple systems and maintain thorough call documentation
Provide outstanding customer service by demonstrating empathy and patience
Live chat, SMS, and email support

Requirements

What you’ll need

Bilingual English/Spanish required
Strong verbal and written communication skills
Ability to multi-task and remain focused in a fast-paced environment
Excellent listening skills and a keen attention to detail
Empathetic and compassionate approach to customer interactions
Intermediate to advanced computer skills
Ability to maintain positivity and patience under pressure

Benefits

Comp & perks

Health/Dental/Vision Coverage (FT)
PTO (Start earning on day one)
Employee Assistance Program (Free Training & Development Courses)
Childcare Reimbursement
Gym Membership Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationwritten communicationmulti-taskinglistening skillsattention to detailempathycompassionpositivitypatience