Bilingual Customer Service Representative

AnswerHero

Bilingual remote phone operator answering calls, taking messages, and scheduling appointments for AnswerHero’s business clients. Delivering warm, professional support in English and Spanish.

Posted 8/7/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish, providing exceptional client support through effective communication and attention to detail. Capable of managing inbound calls with professionalism and empathy while adhering to client-specific instructions.

Highest-signal resume keywords

Fluency In EnglishFluency In SpanishActive ListeningAttention To DetailProfessional Telephone Manners

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accurate Message TakingTyping AccuracyAppointment Scheduling

Soft Skills

EmpathyDependabilityConsistency

Tools & Technologies

Reliable InternetDedicated Workspace

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Client SupportInbound Calls24/7 Operation

About the role

Key responsibilities & impact

Answer inbound calls promptly and professionally on behalf of business clients
Communicate fluently in English and Spanish
Take accurate, clear messages and relay them to clients in real time
Schedule appointments and provide general client support according to client instructions
Follow client-specific call-handling instructions with care and consistency
Deliver a warm, efficient, and courteous experience on every call

Requirements

What you’ll need

Fluency in both English and Spanish, verbal and written
High school diploma or equivalent
Strong empathy, active listening, and professional telephone manners
Attention to detail
Ability to type accurately while on a call
Reliable internet
Dedicated workspace to ensure a professional setting
Dependability and consistent attendance in a 24/7 operation
Availability to work at least one weekend day

Benefits

Comp & perks

Thorough Training Provided
Room to Grow: Explore future opportunities within AnswerHero
Supportive Team Environment
Meaningful Work
Competitive pay + bilingual premium
Flexible Setup: Remote-friendly options available
Medical, dental, and vision insurance
Accrual based Paid Time Off (PTO)
Paid federal holidays per year
Company-provided equipment
Paid onboarding training