Bilingual Customer Service Representative

AnswerHero

Bilingual remote phone operator answering calls, scheduling appointments, and relaying messages for AnswerHero’s business clients. Delivering warm, professional support in English and Spanish.

Posted 8/7/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish, providing exceptional client support through effective communication and attention to detail. Capable of managing inbound calls with professionalism and empathy while adhering to client-specific instructions.

Highest-signal resume keywords

Fluency In EnglishFluency In SpanishActive ListeningAttention To DetailProfessional Telephone Manners

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accurate Message TakingTyping AccuracyAppointment Scheduling

Soft Skills

EmpathyDependabilityCourteous Communication

Tools & Technologies

Reliable Internet ConnectionDedicated Workspace

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Client SupportInbound Calls24/7 Operation

About the role

Key responsibilities & impact

Answer inbound calls promptly and professionally on behalf of business clients
Communicate fluently in English and Spanish
Take accurate, clear messages and relay them to clients in real time
Schedule appointments and provide general client support according to client instructions
Follow client-specific call-handling instructions carefully and consistently
Deliver a warm, efficient, and courteous experience on every call

Requirements

What you’ll need

Fluency in both English and Spanish, verbal and written
High school diploma or equivalent
Strong empathy, active listening, and professional telephone manners
Attention to detail
Ability to type accurately while on a call
Reliable internet connection
Dedicated workspace suitable for a professional setting
Dependability and consistent attendance in a 24/7 operation
Availability to work at least one weekend day

Benefits

Comp & perks

Thorough training provided
Opportunities for career growth
Supportive team environment
Competitive pay
Bilingual premium
Flexible remote-friendly setup
Medical, dental, and vision insurance for full-time employees
Accrual-based paid time off (PTO)
Paid federal holidays per year
Company-provided equipment
Paid onboarding training