Bilingual Customer Service Representative

AnswerHero

Bilingual phone operator answering calls, scheduling appointments, and taking messages for AnswerHero, a business answering service. Delivering warm, accurate support in English and Spanish for clients’ customers.

Posted 8/7/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in both English and Spanish, providing exceptional client support through effective communication and attention to detail. Capable of managing inbound calls with professionalism and empathy while adhering to client-specific instructions.

Highest-signal resume keywords

Fluency In English And SpanishProfessional Telephone MannersAttention To DetailActive ListeningDependability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing AccuracyMessage RelayAppointment Scheduling

Soft Skills

EmpathyCommunicationCustomer Service

Tools & Technologies

Reliable InternetDedicated Workspace

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Inbound CallsClient Support24/7 Operation

About the role

Key responsibilities & impact

Answer inbound calls promptly and professionally on behalf of business clients
Communicate fluently in both English and Spanish
Take accurate, clear messages and relay them to clients in real time
Schedule appointments and provide general client support per client instructions
Follow client-specific call-handling instructions with care and consistency
Deliver a warm, efficient, and courteous experience on every call

Requirements

What you’ll need

Fluency in both English and Spanish, verbal and written
High school diploma or equivalent
Strong empathy, active listening, and professional telephone manners
Attention to detail and ability to type accurately while on a call
Reliable internet and dedicated workspace
Dependability and consistent attendance in a 24/7 operation
Availability to work at least one weekend day
Ability to complete a short bilingual language assessment in English and Spanish

Benefits

Comp & perks

Thorough Training Provided
Room to Grow and future opportunities within AnswerHero
Supportive Team Environment
Competitive pay + bilingual premium
Flexible Setup: Remote-friendly options available
Medical, dental, and vision insurance
Accrual based Paid Time Off (PTO)
Paid federal holidays per year
Company-provided equipment
Paid onboarding training