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Bilingual Call Center Agent
AnswerHeroBilingual Phone Operator at AnswerHero providing warm and professional call handling. Answering clients’ customers’ calls and relaying clear messages all while commuting only virtually.
About the role
Key responsibilities & impact- Answering inbound calls promptly and professionally on behalf of our business clients
- Communicate fluently in both English and Spanish
- Take accurate, clear messages and relay them to clients in real time
- Schedule appointments and provide general client support per client instructions
- Following client specific call-handling instructions with care and consistency
- Deliver a warm, efficient, and courteous experience on every call
Requirements
What you’ll need- Fluency in both English and Spanish (verbal and written)
- High school diploma or equivalent
- Strong empathy, active listening, and professional telephone manners
- Attention to detail and the ability to type accurately while on a call
- Reliable internet and dedicated workspace to ensure a professional setting
- Dependability consistent attendance is essential in a 24/7 operation
- Availability to work at least one weekend day
Benefits
Comp & perks- Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one.
- Room to Grow: Explore future opportunities within AnswerHero to highlight your talents.
- Supportive Team Environment: You’ll feel connected and appreciated from day one.
- Meaningful Work: Every call you take has a direct impact on real business.
- Competitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordingly
- Flexible Setup: Remote-friendly options available.
- Benefits (Full-time Employees)
- Medical, dental, and vision insurance
- Accrual based Paid Time Off (PTO)
- Paid federal holidays per year
- Company-provided equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
bilingual communicationmessage relayingappointment schedulingclient supportcall handlingtyping accuracy
Soft Skills
empathyactive listeningprofessional telephone mannersattention to detaildependabilitycourtesywarmthefficiency
Certifications
high school diploma