Renewals Specialist

Anovia

Renewals Specialist managing medium and large customer renewals for Anovia. Overseeing smooth renewal processes and collaboration with Sales and technical teams.

Posted 7/30/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSenior💰 ₹600,000 - ₹800,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer renewals and contract processes, ensuring accuracy in pricing and documentation while collaborating effectively with sales and engineering teams. Proficient in utilizing CRM tools and Microsoft Office Suite to support project management and customer communication.

Highest-signal resume keywords

Customer Renewal ManagementSalesForce Opportunity ManagementContract Processing and AnalysisMicrosoft Office Suite ProficiencyAvaya Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Renewal ManagementContract ProcessingSalesForceData AnalysisPricing StrategyProject ManagementCRM ToolsMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsTime ManagementProblem-SolvingAbility to Work Independently

Tools & Technologies

SalesForceMicrosoft Office SuiteA1SR Tool

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer ServiceContract ManagementMaintenance AgreementsSales ObjectivesAccount Management

About the role

Key responsibilities & impact

Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates
Manages SalesForce (SF) Opportunity queue to ensure SLAs and quality metrics are consistently met
Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities
Stays up to date with correct stage listed in SF for status for each opportunity and enter notes where appropriate so all parties involved know the status
Process signed contracts and purchase orders when obtained
Close opportunities confirming all pricing is accurate and all applicable documents are in the deal summary
Conduct complex account, contract and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals
This entails working closely with Sales, Customer, Overlay, and Design Engineer to verify asset accuracy
Obtain maintenance pricing that follows Carousel and partner negotiated discounts
Engage directly with manufacturers to obtain competitive pricing/special bids when applicable
Generates pre-sales and renewal contracts for maintenance and/or service offers
This entails obtaining customer contact info and key information, creating a Statement of Work based on input from the Account Executive (AE) and/or Design Architect, and updating contract with pricing and terms
Provide support to the AE for any customer required changes and/or updates
Quarterback the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner
Escalate issues when necessary
Attend customer calls as requested
Ensure on time closure of maintenance agreements
Assist collections in resolution of customer invoicing questions and disputes
Work with Accounting department to request and process credit requests
Serve as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis
Achieve sales objectives, productivity requirements, and other key performance indicators as determined by sales management
Additional responsibilities for this role include, but are not limited to
Assist with miscellaneous projects as needed (eg. customer spreadsheets, contract related project research and analysis, updating and organizing files, etc.)
Performing a variety of administrative tasks as need to support the department
Perform other duties as assigned
Participate in team training sessions and complies with existing process documentation

Requirements

What you’ll need

Bachelor’s Degree or equivalent combination of education and work experience
Previous work experience in a communications or business environment for a minimum three years
Quick learner with excellent comprehension skills
Excellent verbal and written communication skills
Strong organizational and time management skills
The ability to work independently and under pressure
Stay focused and organized from start to project end
Strong working knowledge of Microsoft Office Suite, especially Excel, Word, Outlook, and CRM tools
Ability to manage multiple projects with competing priorities and deadlines
Excellent troubleshooting skills and technology savvy with strong PC knowledge
Working knowledge of Avaya services required (A1SR tool)

Benefits

Comp & perks

Comprehensive Health Insurance policy
Employee Wellness Program with focus on mental health
Robust reward and recognition programs
Company incentive programs offered
Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
Ample growth and learning opportunities
Remote work opportunities
Focus on work/life balance
Immigration Program supporting immigration to Canada for eligible employees