Client Communications Specialist

Animal Medical Center

Client Communications Specialist providing customer service and communication at a veterinary teaching hospital. Scheduling appointments and processing referrals for clients and veterinarians.

Posted 7/28/2026full-timeRemote • Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York • 🇺🇸 United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling appointments and managing client communications within a veterinary medical office. Proficient in utilizing Cornerstone EMR and Microsoft Office to maintain detailed records and provide exceptional customer service.

Highest-signal resume keywords

Veterinary Medical Office ExperienceCornerstone EMR SystemCustomer ServiceMedical TerminologySpeed Typing Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingReferral ProcessingTriage CallsDetail-Oriented ApproachMultitasking

Soft Skills

CompassionateDependableArticulateFlexibleHardworking

Tools & Technologies

Microsoft OfficeOutlookAlcatel-Lucent Phone System

Industry Keywords

Veterinary ServicesClient CommunicationPatient Information ManagementFast-Paced Environment

About the role

Key responsibilities & impact

Schedule appointments for various Specialty Services using the Cornerstone system
Triage urgent calls efficiently and effectively
Process referral calls from outside veterinarians and clients
Answer phones and direct calls appropriately
Respond to internal and external clients in a respectful, friendly, and thorough manner
Provide clients with status updates and patient information
Maintain a detailed-oriented approach while multitasking in a fast-paced environment

Requirements

What you’ll need

Minimum 1-2 years of veterinary medical office experience is required
Knowledge of medical terminology is preferred
Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
Speed typing skills of 40+ wpm required
Ability to provide consistent and exceptional customer service
Pleasant speaking voice
Articulate, dependable, hardworking, compassionate, and flexible with scheduling
Proven experience in a detail-oriented environment.

Benefits

Comp & perks

A Commitment to Lifelong Learning
State-of-the-Art Facilities
Access to a multidisciplinary team of veterinarians