Advancement Operations Manager

Animal Legal Defense Fund

Advancement Operations Manager overseeing fundraising operations and data systems for the Animal Legal Defense Fund. Leading a team to enhance data practices and drive donor engagement.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,100 - $105,110 per yearWebsite

About the role

Key responsibilities & impact

Supervise one Associate, providing day-to-day direction, coaching, quality oversight, career development and performance management across all functional areas — including gift processing, data entry, and supporter communications — and establishing the best practice standards that define excellence in each area
Work with Advancement leadership to establish and track KPIs, SMART goals, and performance benchmarks that drive accountability and support team growth
Develop, maintain, and regularly update Standard Operating Procedures (SOPs) across data and systems operations and donor services, ensuring consistency, accountability, and service quality across both functions
Serve as the primary escalation point for gift processing issues, data backlogs, and vendor concerns
Proactively engage with departments across the organization, including Finance and Programs, to understand their data and reporting needs and develop Advancement Operations solutions that serve the full organization
Provide backup coverage for Associate functions — including customer service and gift processing — during absences or otherwise as needed to maintain continuity without disruption to operations
Develop and execute a data quality roadmap that optimizes people, processes, and technology to advance data maturity — making Advancement data more accurate, reliable, and actionable for decision-making and operational effectiveness
Design data strategies that drive audience engagement and fundraising revenue, including list segmentation, qualified list generation, and highly customized acquisition, solicitation, and stewardship campaigns
Build the data infrastructure to enable mid-level donor segmentation, moves management, and prospect research
Identify and implement database automations and AI integration opportunities to improve efficiency and streamline workflows; proactively monitor industry trends to continuously elevate data practices
Design and deliver data training for Advancement Team members, equipping staff to leverage data for decision-making and revenue growth within their respective areas
Lead large-scale data projects under the direction of the Development Director, as needed
Lead regular database clean-up projects, establishing and enforcing best practices in donor database health and data hygiene
Develop and maintain reporting infrastructure, delivering complex CRM reports to Advancement and Finance stakeholders on a routine and ad hoc basis
Develop, test, and validate data deliverables — including reports, segmented lists, and data projects — ensuring accuracy, timeliness, and alignment with organizational needs
Lead the production and delivery of recurring revenue and donor performance reporting for Development leadership
Proactively identify philanthropic opportunities through ongoing analysis of data trends, and surface and resolve advanced donation and data issues before they escalate
Ensure team adherence to policies and procedures for data management, maintaining data quality, security, and compliance with CAN-SPAM, PCI, and internal policies governing the use, storage, and handling of confidential donor and financial information
Manage the Advancement Team's use of the organization-wide CRM, including configuration, integrations with third-party fundraising tools and other platforms, and ensuring accurate tracking and timely reporting of deliverables
Manage key Development Team vendor partnerships, such as the CRM and caging vendor, providing strategic oversight to ensure alignment with organizational goals, drive performance, resolve issues, and optimize systems for long-term efficiency and impact
Serve as the Advancement Team lead for ALDF's migration from ROI to Salesforce.

Requirements

What you’ll need

A bachelor's degree in a related field is preferred. In lieu of a degree, a minimum of 5 years of fundraising experience may be considered equivalent
Minimum of 5 years of nonprofit development operations or data management experience, with experience in a $20M+ revenue fundraising operation preferred
Minimum of 3 years of direct supervisory or team management experience
Salesforce CRM expertise with deep, hands-on platform experience across reporting, data management, and fundraising workflows
Direct experience leading at least one full CRM migration, including data mapping, cleaning, and stakeholder coordination
Advanced proficiency in Microsoft Excel and data analysis tools, with the ability to manage and interpret complex datasets
Comfort handling direct donor and supporter contact via phone and email
Proven experience managing external vendor relationships, including enforcing adherence to SOPs, contracts, and performance expectations
Strong written communication and ability to translate data insights for non-technical stakeholders
Demonstrated ability to think strategically, prioritize competing demands, and independently manage multiple concurrent projects with exceptional attention to detail and consistent adherence to deadlines
Working knowledge of IRS regulations governing charitable contributions, donor data, and gift processing
An understanding of and demonstrated commitment to the mission of the Animal Legal Defense Fund
Ability to travel for occasional staff meetings and retreats, estimated 1-2 trips annually

Benefits

Comp & perks

Comprehensive health care, dental, life and vision benefits (100% employer paid)
Flexible Spending Account (FSA) and Dependent Care Account (DCA)
192 hours of PTO
19 paid holidays
1-month paid sabbatical after 5 years of continuous employment
16 weeks paid parental leave
401k plan with a maximum 5% employer contribution match after one year of employment
Alternative work schedules (at manager’s discretion)
One time remote work allowance of $750
Annual professional development reimbursement of up to $1,000
Maintaining a healthy work/life balance is a core value for the Animal Legal Defense Fund

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data managementdata analysisCRM migrationdata mappingdata cleaningdata qualityreportinglist segmentationdonor performance reportingdatabase automation

Soft Skills

team managementstrategic thinkingcommunicationattention to detailproject managementvendor managementcoachingproblem-solvingperformance managementinterpersonal skills