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Community Engagement Lead
Anglian Water ServicesCommunity Engagement Lead responsible for stakeholder engagement and community involvement in water services delivery. Collaborating with teams to make a positive impact in local communities.
About the role
Key responsibilities & impact- Enable delivery of our capital programme with exemplary stakeholder and community engagement, driving toward our vision of being embedded in our community and delivering for our region.
- Make a positive difference to our local communities, making sure they stay great places to live and work.
- The Community Engagement Lead plays a pivotal role in shaping and enhancing community engagement.
- This role requires an individual with excellent communication skills who can collaborate with both internal teams and external stakeholders to deliver a seamless and customer-focused experience.
Requirements
What you’ll need- Build trusted relationships with project teams to ensure communities remain at the heart of delivery.
- Engage with stakeholders, local authorities and community groups to deliver clear, proactive communication.
- Manage customer and stakeholder enquiries, providing timely resolutions and exceptional service.
- Use data and insight to identify trends, drive improvements and enhance customer experiences.
- Champion customer needs, influencing decisions that protect community interests and reputation.
- Confident communicator with excellent stakeholder management skills.
- Analytical and able to present insights that support informed decision-making.
- Passionate about making a positive difference for customers, communities and the environment.
- Regular travel across the whole region will be required, especially Norwich.
Benefits
Comp & perks- Personal private health care
- Up to 26 days annual leave – rising with length of service
- Flexible working opportunities
- Competitive pension scheme – Anglian Water double-matches your contributions up to 7%
- Flexible benefits to support your wellbeing and lifestyle.
- Bonus scheme
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisCustomer Service Management
Soft Skills
Excellent Communication SkillsCollaborative TeamworkAnalytical Thinking