Anglian Water Services

Connections Support Advisor – Developer Services

Anglian Water Services

full-time

Posted on:

Location Type: Office

Location: Lincoln • 🇬🇧 United Kingdom

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Salary

💰 £26,500 per year

Job Level

Mid-LevelSenior

Tech Stack

AWS

About the role

  • Provide immediate, positive, and constructive responses to all customer contact across telephony, written, CRM systems, live chat, text message, and future contact channels.
  • Deliver excellent customer service to all Anglian Water customers, both external and internal.
  • Champion customer focused behaviours and flex your communication styles to match customer preference
  • Own performance and quality requirements, seeking opportunities to improve productivity.
  • Technically vet and process applications relating to sewer applications, build overs, and new water connections.
  • Liaise with internal colleagues and stakeholders to ensure site visits are scheduled, completed, and updated within service levels.
  • Carry out technical administration in accordance with AWS Policy, Standards, and Processes for the Water Industries Act.
  • Ensure policies are followed for protecting Anglian Water assets, considering building regulation requirements.

Requirements

  • Educated to GCSE Level Grade C in English and Mathematics; NVQ Level 3 in Customer Services.
  • Experience in a target-driven customer services environment.
  • Excellent communication skills, including telephone manner, PC, keyboard, and written skills.
  • Customer focus: able to manage the expectations of both internal and external customers and deliver services to meet and exceed those needs.
  • Teamwork: able to work with and support others within the team and the wider business.
  • Flexibility: adapt to and work effectively in a variety of situations and be open to change.
  • Initiative and responsibility: take action before being directed and see tasks through to completion.
  • Commitment and personal impact: demonstrate a conscientious approach to work and help build the Anglian Water brand through consistently high standards .
Benefits
  • Personal private health care including physiotherapy
  • 24-hour Virtual GP service for you and your household
  • 25 days annual leave – rising with length of service
  • Competitive pension scheme – Anglian Water double-matches your contributions up to 6% (resulting in a combined contribution of 18%)
  • Bonus scheme
  • Flexible benefits and working culture to support your wellbeing and lifestyle.
  • Life Assurance at 8 times your salary
  • Personal Accident cover – up to 5 times your salary
  • Paid time off when you’re physically and mentally unwell
  • An excellent Family Leave package – to help you support your family including enhanced maternity, paternity, and shared parental leave policies.
  • Flexible working hours considered

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical administrationcustomer serviceapplication processingperformance managementquality assurance
Soft skills
communication skillscustomer focusteamworkflexibilityinitiativeresponsibilitycommitmentpersonal impact
Certifications
GCSE Level Grade C in EnglishGCSE Level Grade C in MathematicsNVQ Level 3 in Customer Services