Labor Analyst – Product Specialist

Ando

Labor Analyst and Product Specialist at Ando managing labor data and fostering customer relationships. Utilizing analytical strengths to improve operations and customer success in an AI-focused environment.

Posted 7/16/2026full-timeRemote • 🇲🇽 MexicoJunior💰 MX$65,000 - MX$80,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing operational data to create automated scheduling recommendations, with a strong focus on customer relationship management and effective communication. Proficient in SQL and data analysis tools, with a background in workforce analytics within the restaurant or hospitality sectors.

Highest-signal resume keywords

Restaurant Operations ExperienceSQL ProficiencyData Analysis SkillsWorkforce Analytics BackgroundBilingual in English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLSpreadsheet ProficiencyCost AnalysisUsage Analysis

Soft Skills

Excellent CommunicationEmotional IntelligenceAnticipatory SkillsHonesty

Industry Keywords

RestaurantHospitalityCustomer-Facing SaaSChange ManagementBusiness Reviews

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Ingest customer labor and operational data and turn it into automated schedule recommendations using Ando’s model.
Analyze schedule-vs-actual outcomes weekly.
Contribute to the labor matrix and run cost and usage analyses that inform pricing and positioning.
Work with product and engineering to turn customer needs into product improvements.
Run intake with each new customer and lead the change-management conversation.
Own the weekly relationship.
Lead quarterly business reviews with executives.
Anticipate what a customer needs before they ask.

Requirements

What you’ll need

Restaurant operations experience preferred
Strong with spreadsheets and data
Comfortable with SQL and data tools
Excellent communicator across levels
Emotionally intelligent
Honest early and anticipatory
Successful candidates will have workforce analytics or operations-research background, preferably in restaurant or hospitality customer-facing SaaS experience, and English/Spanish bilingual.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities