Senior Vice President, Managed Services
AML RightSource
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Provide strategic direction and leadership for the Managed Services division, including client relationships, productivity, performance, program operations, and internal teams.
- Ensure day-to-day operations are conducted in compliance with regulatory, legal and company policy and requirements.
- Collaborate with senior and executive leadership to develop and execute the strategic vision for Managed Services.
- Participate in go-to-market strategy development and collaborate with Sales, Solutions, Marketing, and Accounts teams for messaging and sales enablement.
- Ensure efficient workforce utilization and implement leverage models in partnership with Finance/CDO to optimize cost-effective service delivery.
- Assess customer profitability and adjust service models to improve financial outcomes.
- Oversee client engagements to meet contractual SLEs/SLAs, track KPIs/KRIs, and drive solution delivery aligned with business and regulatory objectives.
- Manage and enhance reporting, data analysis, and quality control procedures to measure quality and productivity.
- Identify and resolve risks and issues, escalating as appropriate, and interact regularly with clients to report results and identify new opportunities.
- Lead people management responsibilities: communication, employee engagement, performance management, continuous improvement, talent retention, succession planning, and team collaboration.
Requirements
- Bachelor's degree level of education or higher in accounting, finance, business or related field.
- Twelve or more years of relevant professional experience or a combination of experience including consulting, operations management and banking with large complex companies.
- Very strong subject matter expertise in Bank Secrecy Act (BSA) / or Anti-Money Laundering (AML).
- Proven managerial and leadership experience.
- Outstanding written and verbal communication and presentation skills.
- Strong organizational skills; ability to prioritize and work in a fast-paced environment.
- Ability to influence others and initiate complex, strategic change.
- Ability to respond quickly to a changing environment.
- Ability to identify areas for continuous improvement and make recommendations and/or implement.
- Independent decision making and ability to clearly articulate decisions to a broad audience.
- Highly motivated with a positive outlook and the ability to demonstrate a professional demeanour at all times.
- Strong management skills and demonstrated ability to develop employees.
- Flexibility to travel up to 50%.
- Preferred: 15 – 17 years of related AML/ FinCrime experience and 12 – 15 years of managerial or people leadership experience.
- Preferred: Master’s Degree in business administration or related field.
- Preferred: Professional Certification.
- Preferred: Demonstrated ability to develop strong client relationships with a focus on business development.
- Preferred: Demonstrated experience and in depth knowledge of financial crime and/or compliance risk management and ability to advise clients on best practices.
- Preferred: Experience leading and scaling large global teams and delivering successful results and outcomes.
- Preferred: Fluency in multiple languages.
- Preferred: Experience working and/or consulting across multiple industries (i.e. banking, fintech, broker dealer, insurance etc.).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Bank Secrecy Act (BSA)Anti-Money Laundering (AML)data analysisreportingfinancial crime risk managementcompliance risk managementperformance managementservice deliverycost-effective service deliverystrategic change
Soft skills
leadershipcommunicationemployee engagementorganizational skillsinfluencedecision makingcontinuous improvementteam collaborationpresentation skillsflexibility
Certifications
Professional Certification