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Advanced Medical Support Assistant – AMSA
AMI Expeditionary HealthcareAdvanced Medical Support Assistant providing clinical support at the Dayton VA Medical Center. Coordinating patient care and supporting healthcare providers in a collaborative environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical administrative tasks, patient care coordination, and exceptional customer service within a healthcare setting. Proficient in managing appointment schedules, insurance documentation, and compliance with privacy regulations.
Highest-signal resume keywords
Medical Administrative ExperienceCustomer Service SkillsOrganizational SkillsMicrosoft Office ProficiencyInterdisciplinary Team Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Care CoordinationAppointment SchedulingInsurance DocumentationData CollectionElectronic Health Record Management
Soft Skills
Communication SkillsAttention to DetailTime ManagementProblem-Solving Skills
Tools & Technologies
VA Information SystemsOffice EquipmentHealthcare Systems
Certifications & Qualifications
AMI Credentialing Process
Industry Keywords
Primary CareChronic Disease ManagementPatient ConfidentialityRevenue Cycle ActivitiesHealthcare Compliance
About the role
Key responsibilities & impact- Provide direct nursing care and clinical support within a Primary Care clinic setting at the Dayton VA Medical Center.
- Work alongside physicians, advanced practice providers, and interdisciplinary healthcare professionals.
- Coordinate patient care, support chronic disease management initiatives, and ensure Veterans receive exceptional healthcare services.
- Perform a full range of receptionist, scheduling, and customer service duties.
- Maintain appointment schedules for clinics, providers, and healthcare teams.
- Coordinate patient appointments, referrals, consultations, and follow-up visits.
- Assist with clinic access management and contingency planning.
- Serve as a primary administrative liaison between Veterans and healthcare providers.
- Manage administrative tasks from initiation through completion, ensuring timely follow-up.
- Verify patient identity using approved VA procedures.
- Update and validate patient demographic information.
- Explain insurance collection requirements and assist with insurance documentation.
- Collect, scan, and update insurance information within applicable systems.
- Support revenue cycle activities through accurate documentation and data collection.
- Operate office equipment and utilize electronic scheduling and healthcare systems.
- Coordinate communication between VA providers, community care partners, specialists, and healthcare facilities.
- Maintain patient confidentiality and ensure compliance with privacy regulations.
- Support clinic workflow, patient access, and care coordination initiatives.
- Deliver exceptional customer service to Veterans, families, and healthcare staff.
Requirements
What you’ll need- Minimum of two (2) years of medical administrative experience in a healthcare office, clinic, hospital, or medical support environment
- Strong computer skills and ability to learn VA information systems
- Excellent customer service and communication skills
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced healthcare environment
- Proficiency in Microsoft Office applications
- Ability to work effectively as part of an interdisciplinary healthcare team
- Ability to successfully complete the AMI credentialing process
Benefits
Comp & perks- Inclusion & Cultural Competency
- EEO Statement
- ADA & ADAAA Statement