Inbound Performance Manager

American Restoration

Inbound Performance Manager converting leads into scheduled inspections across 25 brands for a restoration company. Responsible for performance, metrics, and team growth in a remote environment.

Posted 7/1/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLead💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own what happens to every inbound lead across all 25 brands.
Measure leads converted into scheduled inspections.
Report the leaks in lead conversion and propose fixes.
Audit current call service configurations and manage vendors.
Build consistent response by phone, text, and email.
Prove the model and build the team as it pays for itself.
Run outbound follow-up on unconverted leads.

Requirements

What you’ll need

7 to 10 years in inbound performance, contact center leadership, lead management, or marketing operations.
Experience with conversion results.
Experienced in building something from very little and scaling on its returns.
Hands-on experience in inbound call handling.
Experience leading telephony or unified comms rollout.
Familiarity with Dialpad, RingCentral, or similar.
Real people leadership experience in hiring and coaching.

Benefits

Comp & perks

Full benefits package including medical, dental, vision, and 401(k).
Competitive base salary plus annual bonus.
Up to 25% travel, mostly in the first few months.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Lead ManagementPerformance MeasurementConversion Results AnalysisCall Service AuditingOutbound Follow-Up

Soft Skills

People LeadershipCoaching