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ITSM ServiceNow Architect
American Recruiting & Consulting Group. Responsible for designing, implementing, and governing scalable, secure, and high-performing ServiceNow solutions .
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Responsible for designing, implementing, and governing scalable, secure, and high-performing ServiceNow solutions
- Lead architecture, configuration, customization, and integration efforts across ITSM Pro and ITOM modules
- Ensure alignment with ITIL best practices and enterprise architecture standards
Requirements
What you’ll need- 5+ years of experience designing and implementing enterprise IT applications
- 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM
- 5+ years of experience in solution architecture and system design on complex IT projects
- Bachelor's degree in an IT-related field or equivalent professional experience
- ServiceNow Certified System Administrator (CSA) – Required at time of submittal
- ServiceNow Certified Implementation Specialist (CIS) – ITSM
- ServiceNow Certified Implementation Specialist (CIS) – ITOM
- Hands-on experience designing and configuring ServiceNow ITSM Pro modules (Incident, Problem, Change, Service Request, Knowledge, Major Incident)
- Hands-on experience implementing ServiceNow ITOM capabilities (Discovery, Event Management, Orchestration)
- Experience architecting and governing CMDB data models, CI relationships, and data integrity standards
- Strong experience with ServiceNow configuration and customization including Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub
- Experience designing and implementing REST/SOAP integrations and MID Server configurations
- Strong JavaScript and Glide scripting experience
- Experience with data modeling and relational database design principles
- Strong understanding of ITIL processes and best practices
- Experience creating technical design documentation, architecture diagrams, and governance standards.
- Proven ability to lead technical design sessions and provide architectural guidance to development teams
- Strong communication skills with ability to present technical solutions to both technical and non-technical stakeholders
- Ability to manage multiple initiatives in a fast-paced enterprise environment
Benefits
Comp & perks- 100% remote
- Strong potential to extend longer or possibly convert to FTE
- Committed to fostering a diverse and inclusive workplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow ITSM ProServiceNow ITOMsolution architecturesystem designREST integrationsSOAP integrationsJavaScriptGlide scriptingdata modelingrelational database design
Soft Skills
leadershipcommunicationtechnical designarchitectural guidancepresentation skillsmulti-taskingorganizational skills
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS) - ITSMServiceNow Certified Implementation Specialist (CIS) - ITOM