Cybersecurity Engineer, III

American Express

Cybersecurity engineer building Agentic AI and ServiceNow automation for American Express. Improving audit readiness, CMDB data quality, asset governance, and continuous risk monitoring.

Posted 8/25/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing AI-powered workflows and automation solutions, with a strong focus on ServiceNow CMDB management, data governance, and compliance. Proficient in analyzing data to enhance asset visibility and ensure the accuracy of configuration items.

Highest-signal resume keywords

AI-Powered Workflow DevelopmentServiceNow CMDB ManagementPrompt Engineering SolutionsPython ProgrammingData Analysis and Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Agent OrchestrationPrompt EngineeringData EngineeringAutomationREST APIsJSONPythonJavaScriptPowerShellConfiguration Item Management

Soft Skills

Analytical SkillsProblem-SolvingCritical ThinkingCommunication Skills

Tools & Technologies

ServiceNowPower BIPerformance AnalyticsDiscovery ToolsCloud Platforms

Certifications & Qualifications

ServiceNow CertificationsAI CertificationsCybersecurity Certifications

Industry Keywords

Information SecurityCybersecurity EngineeringIT Asset ManagementAudit FrameworksRegulated Industries

Tech Stack

Tools & technologies

CloudCyber SecurityJavaScriptPythonServiceNow

About the role

Key responsibilities & impact

Design and deploy AI agents to analyze, interpret, and respond to security, compliance, regulatory, and audit requests
Use historical audit responses, security documentation, policies, standards, and evidence repositories to train AI agents that generate accurate, consistent, and context-aware responses to future audit requests
Create prompt engineering strategies, retrieval methods, and evaluation approaches that improve AI response quality and accuracy
Monitor, test, and improve AI agent performance through feedback loops and measurable quality metrics
Partner with Security, Risk, Compliance, Audit, Engineering, ITAM, and ServiceNow teams to implement AI-enabled security and asset governance capabilities
Design automated controls that reconcile newly discovered assets with ServiceNow CMDB inventory
Build reconciliation logic to measure inventory completeness, data accuracy, classification accuracy, coverage across discovery sources, and asset lifecycle consistency
Develop automation to improve the completeness, consistency, and accuracy of ServiceNow Configuration Item (CI) attributes
Use discovery, topology, relationships, metadata, and inventory data to identify anomalies, gaps, duplicates, stale records, and misclassified assets
Develop recommendation engines, dashboards, and metrics to support CMDB health, data governance, and asset visibility
Create AI-powered workflows that continuously assess CMDB data quality and recommend remediation actions
Develop AI capabilities that review ServiceNow CMDB records and determine whether Configuration Items are classified correctly
Support governance processes through automated evidence generation and continuous monitoring

Requirements

What you’ll need

Bachelor’s degree in computer science, Cybersecurity, Information Systems, Data Science, Engineering, Information Technology, or a related technical field, or equivalent practical experience
2–4 years of experience in information security, cybersecurity engineering, IT Asset Management, ServiceNow, data engineering, automation, or related technical roles
Experience developing AI-powered workflows, LLM-backed applications, prompt engineering solutions, or Agentic AI capabilities
Experience translating audit, security, and business requirements into scalable technical solutions
Knowledge of AI agent orchestration, RAG, embeddings, vector search, AI evaluation, and enterprise knowledge retrieval
Experience with ServiceNow CMDB, CIs, ITAM, ITOM, Discovery, CMDB Health, or related asset management capabilities
Proficiency in Python, JavaScript, PowerShell, REST APIs, JSON, or similar tools for automation, integration, and data processing
Ability to analyze structured and unstructured data to identify patterns, risks, anomalies, and automation opportunities
Strong analytical, problem-solving, and critical thinking skills
Ability to work across technical, audit, security, and governance stakeholders
Clear written and verbal communication skills for technical and non-technical audiences
Preferred: experience in regulated industries or audit frameworks such as SOC 2, NIST, PCI DSS, or FFIEC
Preferred: experience integrating ServiceNow with security, endpoint, cloud, infrastructure, or discovery platforms
Preferred: experience implementing retrieval-augmented generation (RAG) architecture
Preferred: experience improving CMDB health, data quality, asset governance, or reporting through automation
Preferred: experience with ServiceNow Performance Analytics, Power BI, or similar analytics tools
Preferred: relevant ServiceNow, AI, cloud, or cybersecurity certifications
Visa sponsorship may be provided for certain positions depending on business unit requirements, position nature, cost, and applicable laws

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities