Analyst – Compliance, Instructional Designer – GFCC Training, Policies, and Standards

American Express

Instructional Designer creating eLearning, multimedia courses, and videos for American Express’ global financial-crime compliance programs. Supporting GFCC training standards and measurable learning outcomes.

Posted 8/21/2026full-timePhoenix • Arizona, Florida, North Carolina, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $65,500 - $102,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in eLearning development and multimedia design, with a strong focus on creating engaging educational content that meets compliance standards. Proficient in collaborating with stakeholders and subject matter experts to deliver effective training solutions in a dynamic environment.

Highest-signal resume keywords

ELearning Development Software ExpertiseMultimedia Design and GraphicsLearning Management System (LMS) FunctionalityFinancial Crimes Compliance ExperienceProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Adobe CaptivateArticulate StorylineAdobe Creative CloudVideo ProductionInstructional DesignContent DevelopmentTraining DevelopmentAnalytical SkillsProblem-Solving SkillsAttention to Detail

Soft Skills

Effective CollaborationCommunication SkillsFlexibilitySelf-MotivationTeam Player

Industry Keywords

Financial Crimes ComplianceAMLSanctionsKnow Your CustomerAnti-Bribery and CorruptionLegal ComplianceAuditTraining DesignGFCC Training Global StandardTPS Training Framework

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Assess and identify appropriate interactive eLearning solutions to support financial crimes compliance content delivery, optimized for virtual and online delivery.
Utilize creative skills and internal and external tools to produce innovative multimedia solutions, including modules, courses, videos, training exercises, and attestations.
Design, develop, and implement content to produce measurable learning outcomes.
Ensure scalability and sustainability of eLearning solutions.
Develop and maintain instructional design and instructional media skills and knowledge.
Support execution of training design components of the GFCC Training Global Standard.
Pivot between varied content creation workflows.
Partner with subject matter experts throughout discovery and design phases to develop learning solutions.
Work with key stakeholders to scope projects and deliver them in a timely manner.
Raise awareness of training content design issues and propose solutions.
Serve as a resource for GFCC colleagues and partners by supporting continued learning, providing feedback, and optimizing training efficiency solutions.
Help gather materials for audit and exam training-related requests.
Ensure training deliverables adhere to legal and regulatory standards and the GFCC TPS training framework.
Collaborate and align with TPS members on these and other TPS-driven tasks.

Requirements

What you’ll need

Expertise in industry-standard eLearning development software, such as Adobe Captivate or Articulate Storyline.
Working knowledge of graphics and multimedia software, such as the Adobe Creative Cloud suite of programs (e.g., Illustrator, Photoshop, Premier, etc.).
3+ years of multimedia design and graphics, training and development, or adult learning experience.
Ability to produce high quality educational videos and eLearning modules using modern design principles.
Understanding and enthusiasm for learning management system (LMS) functionality.
Portfolio that exhibits a high standard of design and artistry.
Keen attention to detail, proven analytical and problem-solving skills, and effective collaboration and communication skills, including working with multiple stakeholders on a single project.
Comfortable working in an environment that is constantly evolving and responds positively to complexity and change.
High level of professionalism, self-motivation, flexibility, and sense of urgency.
Team player with superior people skills and a positive attitude.
Ability to manage multiple projects simultaneously.
BA/BS degree in related field preferred.
Experience in financial crimes compliance, general compliance, AML, sanctions, Know Your Customer processes, Anti-Bribery and Corruption processes, law enforcement, audit, and/or legal preferred.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities