Online Travel Chat Consultant

American Express

Online Travel Chat Consultant supporting American Express Card Members through real-time travel website chat. Booking flights, cars, and hotels while resolving issues and explaining exclusive benefits.

Posted 8/20/2026full-timeTaguig City • 🇵🇭 PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Travel Consulting and proficiency in Sabre, with strong capabilities in customer service and live chat communication. Effectively manages multiple customer interactions while ensuring compliance and delivering personalized service.

Highest-signal resume keywords

Travel Consulting ExperienceProficiency In SabreLive Chat ExperienceTime Management SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel BookingWebsite NavigationCustomer Issue TroubleshootingMembership Rewards MaximizationMulti-Tasking

Soft Skills

Strong Communication SkillsPrioritization SkillsHigh Level Of IntegrityFlexibility

Tools & Technologies

Chat ToolsComputer Skills

Industry Keywords

Customer ConversationsUS-Based CustomersCompliance RequirementsBackground Verification

About the role

Key responsibilities & impact

Consult with Card Members to recommend tailored resolutions
Troubleshoot customer issues relating to the travel website
Guide customers through website navigation
Book domestic and international flights, cars, and hotels
Help Card Members access exclusive benefits and maximize Membership Rewards points
Conduct multiple customer conversations simultaneously
Deliver exceptional, personalized service to US-based customers using chat on the American Express Travel website

Requirements

What you’ll need

Experience in Travel and proficiency in Sabre are required
Ability to fluently speak and write in English
Computer skills and ability to navigate different tools
Minimum 1 year live chat experience
Strong time-management, prioritization, and multi-tasking skills
High level of integrity to work with customer information and meet compliance requirements
Flexibility to work a shifting schedule
Bachelor’s degree, associate degree, college undergrads, or senior high school graduate may apply
At least 25 Mbps internet connection plan/speed for work from home
Private and quiet area to work at home
Successful completion of a background verification check

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Target driven incentives
Walk-in applications processed on the same day