Account Administrator

American Express

Account Administrator onboarding US and Mexican commercial card clients for American Express. Coordinating applications, compliance documentation, underwriting, setup, and handover to account management.

Posted 8/13/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client management and relationship-building capabilities, with a focus on delivering exceptional customer service and ensuring compliance with legal and regulatory requirements. Proficient in multitasking, problem-solving, and adapting to changing environments while maintaining accountability for timely issue resolution.

Highest-signal resume keywords

Client Relationship ManagementRegulatory ComplianceCustomer Service ExcellenceProblem-Solving SkillsChange Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AML/KYC DocumentationContract ManagementUnderwriting ProcessingAccount SetupLead Closure Management

Soft Skills

Excellent Communication SkillsTime ManagementSelf-MotivatedTeam PlayerAdaptability

Tools & Technologies

@WorkBilling Support Files

Industry Keywords

Global Commercial ServicesClient OnboardingProcess ImprovementBackground Verification

About the role

Key responsibilities & impact

Coordinate with Corporate Card clients as the primary contact for Global Commercial Services
Lead onboarding of USA and Mexican clients with support from Business Development Managers
Advise clients on legal and regulatory requirements
Carry contracts through to completion and ensure documentation is provided and compliant
Manage lead closure and onboarding of new clients
Build valued client relationships before handing accounts to Account Management teams
Capture application forms by phone and request correct AML/KYC documentation
Provide premium, dedicated customer service throughout implementation and enrolment
Work with Business Development Managers to achieve successful implementation and handover
Process underwriting requests, company account setup, card member applications, @Work, Billing Support Files, payment methods, and other in-scope requirements

Requirements

What you’ll need

Ability to multitask, prioritize, and work well under pressure
Proven track record building and retaining relationships with internal and external customers
Excellent telephone, verbal, and written communication skills
Excellent time management skills
Self-motivated and results-driven
Proactively seeks process improvement opportunities
Strong customer focus and ability to identify and deliver individual customer needs
Proven problem-solving and analytical skills
Strong change management skills and ability to adapt to an ever-changing environment
Accountability for timely issue resolution
Strong presentation, client management, and communication skills
Strong team player
Very good written and verbal English required
Successful completion of a background verification check, subject to applicable laws and regulations

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities