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Data Analytics Analyst, Incentive Tool, Generative AI
American ExpressAmerican Express analyst managing global incentive calculations and reporting. Automating operations and developing AI-powered dashboards, agents, and workflow solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incentive calculation processes, Excel automation, and AI-powered solutions development. Proficient in aligning data needs with business strategies while ensuring compliance and accuracy in reporting.
Highest-signal resume keywords
Incentive CalculationExcel AutomationGenerative AI PlatformsSQL SkillsDashboard Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incentive Calculation ModelsExcel EquationsData AnalysisReporting ToolsLarge Language ModelsPrompt EngineeringSQLPower BITableauAPIs
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication Skills
Tools & Technologies
ExcelGenerative AIChatGPTAzure OpenAIMicrosoft CopilotGeminiClaudeWorkflow Automation Tools
Industry Keywords
Compensation ProcessesBusiness RulesComplianceQuality AssuranceOperational Performance Management
Tech Stack
Tools & technologiesAzurePythonSQLTableau
About the role
Key responsibilities & impact- Ensure timely and accurate monthly/quarterly incentive calculations for Global Servicing colleagues
- Calculate monthly incentives according to defined policy guidelines
- Run incentive calculation models and perform due diligence on portfolio payments
- Conceptualize, design, and develop dashboards using Excel automation, equations, charts, and pivots
- Ensure adherence to controls, compliance, and related policies
- Coordinate system and user acceptance testing with quality assurance managers
- Validate and support the Team Lead in ensuring team adherence to guidelines
- Convert business language into logical workflows
- Support internal and external incentive-based audits
- Partner with Incentive Design & Governance, Operational Performance Management, Incentive Plus, and other teams to improve incentive programs
- Identify opportunities to automate manual processes using Python, SQL, Generative AI, and workflow automation tools
- Design and develop AI-powered solutions using LLMs for reporting, documentation, knowledge management, and process optimization
- Develop intelligent dashboards integrating business data with AI-generated insights
- Identify high-impact AI use cases with stakeholders and implement scalable solutions
- Create prompts, AI agents, and copilots to improve operational productivity
- Evaluate emerging AI technologies and recommend solutions aligned with business priorities
Requirements
What you’ll need- Minimum 3+ years of experience in compensation processes, business rules, and large-scale complex business processes
- Proven ability to align data needs with business strategies
- Bachelor’s degree or equivalent combination of education and work experience
- Outstanding written and verbal communication skills in English
- Excel automation, multilayered Excel equations, charts, and pivots
- Analytical and problem-solving skills with accuracy and attention to detail in a high-output, fast-paced environment
- Experience using reporting tools to create, generate, and maintain simple and complex reports
- Experience with Generative AI platforms such as ChatGPT, Azure OpenAI, Microsoft Copilot, Gemini, Claude, or equivalent enterprise AI platforms
- Working knowledge of Large Language Models, Prompt Engineering, Retrieval Augmented Generation, AI Agents, and AI-assisted workflows
- Strong SQL skills for querying and manipulating enterprise datasets
- Experience using Power BI or Tableau for dashboard development
- Experience with APIs and automation frameworks is desirable
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities