Industrial Engineering Intern, Global Servicing

American Express

Industrial Engineering intern improving American Express servicing operations and customer experiences. Applying data analysis, process improvement, and consulting techniques across finance operations.

Posted 8/13/2026internshipPhoenix • Arizona • 🇺🇸 United StatesEntry Level💰 $24 - $63 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and a solid understanding of continuous process improvement methodologies, with the ability to lead projects and implement effective strategies in a collaborative environment. Proficient in using industrial engineering tools and techniques to drive project implementation and enhance customer experiences.

Highest-signal resume keywords

Analytical SkillsContinuous Process ImprovementProject ManagementStatistical AnalysisInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisCost-Benefit AnalysisSix SigmaLean MethodologyStatisticsOperations ResearchQuality ControlProcess MappingDesign of ExperimentsForecasting

Soft Skills

Communication SkillsTeam CollaborationResults-Driven

Tools & Technologies

ExcelSQL

Industry Keywords

Process ImprovementProject ImplementationCustomer ExperienceIndustrial EngineeringConsulting Techniques

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Act as an internal business consultant supporting servicing and operations business groups
Identify process improvement opportunities to enable superior customer experiences and reduce costs
Collect data and analyze it for insights
Develop proposals and recommendations for senior leadership
Deploy improvements to systems and processes
Lead projects and make an impact on the business and Card Members
Create effective strategies, systems, and processes
Apply statistical manufacturing tools and consulting techniques in the finance industry
Collaborate within a large engineering organization of industrial engineers, analysts, and project managers
Coordinate with Technology, Finance, Risk, Operations, Marketing, Brand, and external vendors

Requirements

What you’ll need

Currently enrolled in a full-time Bachelor’s degree program
Expected graduation date between December 2027 and June 2028
Ability to communicate clearly and consistently verbally and in writing with superiors and peers
Adept at root cause and quantitative analysis using analytical skills
Understanding of continuous process improvement and problem-solving methodologies
Strong interpersonal skills and capacity to work independently or in teams
Results-driven ability to own projects and initiatives end-to-end
Demonstrated ability to drive project implementation with diverse customer groups
Knowledge of common industrial engineering software such as Excel and SQL
Knowledge, exposure, or expertise in multiple industrial engineering topics, including continuous improvement, intricate problem solving, cost-benefit analysis, Six Sigma, lean, project management, statistics, operations research, forecasting, quality control/statistical process control, work/motion study, design of experiments, and process or value stream mapping
Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
Competitive internship compensation package