Travel Counselor

American Express

Travel Counselor booking customized flights, hotels, and car arrangements for American Express Card Members. Delivering personalized multi-channel service, loyalty support, and travel assistance in a hybrid Taguig role.

Posted 8/10/2026full-timeTaguig City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service within the travel industry, utilizing GDS systems and knowledge of luxury products to create personalized travel experiences. Capable of effectively managing customer interactions and resolving issues while maintaining a focus on customer satisfaction and loyalty.

Highest-signal resume keywords

Travel Industry ExperienceGDS ExperienceContact Centre/BPO ExperienceCustomer Service SkillsCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

GDS SystemsTravel ArrangementsBooking FlightsBooking HotelsBooking Car RentalsLuxury Product KnowledgePerformance-Based Environment ExperienceSales Target AchievementMultitaskingProblem Solving

Soft Skills

Exceptional Customer ServiceInterpersonal SkillsCreative ThinkingCollaboration SkillsWritten Communication

Industry Keywords

Membership RewardsCustomer SatisfactionTravel ExperiencesHybrid Work ArrangementBackground Verification

About the role

Key responsibilities & impact

Delight Card Members with unforgettable experiences
Ask personalized fact-finding questions to understand customer needs and deliver innovative, extraordinary service through multi-channel servicing
Research, plan, and execute customized travel experiences
Book domestic and international flights, car, and hotel travel arrangements
Help Card Members access exclusive benefits and maximize Membership Reward points
Use knowledge of new and existing product offerings and value propositions to curate recommendations
De-escalate Card Member stress during unforeseen travel situations
Put the Card Member experience first, reinforcing the Membership First mindset and winning loyalty
Perform back-office and callback work to provide top-of-the-line customer service

Requirements

What you’ll need

At least 1 year of travel industry experience within the last two years
At least 1 year of GDS experience required
At least 2 years of collective Contact Centre/BPO experience
Basic knowledge of luxury products, including airlines, hotels, cruise and tour, dining, theatre, retail, fashion, sports, and events
Exceptional customer service and interpersonal skills
Ability to meet or exceed customer satisfaction and sales targets
Ability to think creatively and multitask
Exceptional written and verbal communication skills
Experience working in a performance-based environment with regular coaching and feedback
Strong collaboration skills to achieve shared goals
Ability to work a rotating roster and 24/7 schedule, including public holidays
Must be amenable to a hybrid onsite and work-from-home arrangement
Must have at least a 25 Mbps internet connection plan/speed
Must have a private and quiet area to work at home
Successful completion of a background verification check

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Target driven incentives
Walk-in applications processed on the same day