Senior Software Engineer – Global Servicing Technology

American Express

Senior software engineer building AI-enabled servicing platforms for American Express. Designing cloud systems, developing Java/Python applications, and guiding engineering teams in Phoenix’s hybrid workplace.

Posted 8/6/2026full-timePhoenix • Arizona • 🇺🇸 United StatesSenior💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software architecture, design, and development, with a strong focus on Java, Python, and cloud technologies. Proven ability to lead engineering teams, drive continuous delivery, and integrate AI/ML solutions into production systems.

Highest-signal resume keywords

Java ProgrammingPython ProgrammingSpring BootGoogle Cloud PlatformAgile Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentDistributed SystemsMicroservicesRelational DatabasesNoSQL DatabasesCI/CD PipelineAutomated Release ManagementData StructuresAlgorithmsDesign Patterns

Soft Skills

LeadershipCollaborationWritten CommunicationStakeholder InfluenceDocumentation

Tools & Technologies

KafkaMavenSaltGitJenkinsTensorFlowPyTorchVertex AIApacheUnix/Linux

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceComputer Science Engineering

Industry Keywords

Continuous IntegrationContinuous DeliveryContact Center EcosystemGenesys FrameworkResponsible AI Practices

Tech Stack

Tools & technologies

ApacheBigQueryCloudGoogle Cloud PlatformJavaJenkinsKafkaLinuxMavenMicroservicesNoSQLPythonPyTorchSaltStackSpringSpring BootSpringBootTensorflowUnix

About the role

Key responsibilities & impact

Provide thought leadership, engineering expertise and direction to engineering teams
Collaborate with business stakeholders, product teams, and cross-functional technology groups to drive continuous delivery
Analyze and elaborate user stories; design and develop software applications
Test and build automation tools
Own architecture, design, and development of assigned applications
Write code and API specifications, develop proofs of concept, conduct code reviews, and test during ongoing sprints
Drive consistent development practices, tools, and common components
Develop deep understanding of integrations with systems and platforms in supported domains
Work with technical product managers on blueprints and annual feature-set planning
Identify opportunities to adopt new technology and anticipate future challenges
Communicate solution design effectively to internal and external business partners

Requirements

What you’ll need

Bachelor’s Degree in Computer Science, Computer Science Engineering, or related field required
8+ years of commercial software development experience
Proficiency with distributed/multi-tier systems and application development
Excellent programming skills in Java and Python
Hands-on experience with Spring Boot, microservices, Kafka, relational and/or NoSQL databases
Experience developing and hosting solutions on Google Cloud Platform, including Google Cloud Storage, BigQuery, and Vertex AI
Experience with Agile development, Continuous Integration, and Continuous Delivery
Working knowledge of CI/CD pipeline tools
Experience with automated release management using Maven, Salt, Git, and Jenkins
Strong architecture design and modeling skills for complex systems and architectures
Understanding of web technologies including HTTP and Apache
Familiarity with Unix/Linux
Understanding of data structures, algorithms, and design patterns
Knowledge and experience of contact center ecosystem/Genesys Framework and Architecture preferred
Experience building and integrating AI/ML solutions into production systems
Familiarity with TensorFlow and PyTorch
Hands-on experience with Generative AI technologies, LLMs, prompt engineering, and AI-powered application development
Experience using Vertex AI for model development, deployment, and monitoring
Awareness of responsible AI practices, including model governance, bias mitigation, and explainability
Strong written communication, documentation, leadership, collaboration, and stakeholder-influence abilities
Employment eligibility to work with American Express in the United States required; visa sponsorship will not be pursued

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities