Product & Capabilities Internship, Enterprise Shared Services

American Express

American Express summer intern supporting enterprise product, technology, analytics, and automation initiatives. Contributing to requirements, dashboards, process improvements, and secure solution rollouts.

Posted 8/6/2026full-timeNew York City • New York • 🇺🇸 United StatesEntry Level💰 $24 - $63 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills, with proficiency in Microsoft Excel and PowerPoint. Capable of gathering business requirements, translating them into technical specifications, and supporting cross-functional teams in product management and process improvement initiatives.

Highest-signal resume keywords

Data AnalyticsProduct ManagementProcess ImprovementMicrosoft ExcelMicrosoft PowerPoint

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTechnical Requirements GatheringProcess Flow DocumentationPerformance MeasurementProject Management

Soft Skills

Analytical SkillsProblem-SolvingWritten CommunicationVerbal CommunicationCollaboration

Tools & Technologies

TableauPower BIServiceNowArcherGenAI

Industry Keywords

Artificial IntelligenceIntelligent AutomationAgile MethodsDigital ProductsRisk Management

Tech Stack

Tools & technologies

ServiceNowTableau

About the role

Key responsibilities & impact

Support multiple teams on cross-functional products and capabilities projects, coordinating across business, technology, and end users
Gather and document business requirements, user needs, process flows, and project updates; translate them into technical requirements
Contribute to product and capability roadmaps, implementation activities, adoption efforts, and performance measurement
Analyze data and prepare reports, presentations, dashboards, and insights for project teams and leaders
Identify and assess GenAI, intelligent automation, and advanced analytics opportunities to improve workflows and colleague experience
Support the design, testing, and rollout of secure, scalable solutions with Technology and Business Teams
Participate in process-improvement initiatives focused on productivity, efficiency, quality, risk, and controls
Build relationships across a complex, matrixed organization and contribute questions, ideas, and fresh perspective

Requirements

What you’ll need

Currently enrolled in a full-time bachelor's degree program, with anticipated graduation between December 2027 and June 2028
Pursuing business, technology, data analytics, computer science, engineering, operations, risk management, or a related degree
Demonstrated interest in product management, technology, operations, process improvement, analytics, or artificial intelligence
Strong analytical and problem-solving skills, with ability to organize information and draw practical conclusions
Strong written and verbal communication skills and ability to collaborate effectively with diverse teams
Ability to manage multiple priorities and deliver high-quality work with attention to detail
Proficiency in Microsoft Excel and PowerPoint
Employment eligibility to work with American Express in the United States required; American Express will not pursue visa sponsorship
Preferred: coursework, projects, or activities involving data, AI, automation, agile methods, or digital products
Preferred: experience with Tableau, Power BI, ServiceNow, Archer, or similar platforms
Preferred: ability to connect project work to broader business outcomes and adapt quickly to feedback
Preferred: interest in responsible innovation and effective AI use within governance and control practices
Preferred: demonstrated teamwork, integrity, and commitment to an inclusive environment

Benefits

Comp & perks

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
Opportunities to strengthen analytical, communication, collaboration, and presentation skills
Global organization exposure and experience working with colleagues and stakeholders across functions
Experience operating in Agile methodology
Sign-on bonus