Manager – Control Management, Operational Resilience

American Express

American Express operational resilience manager supporting Canadian legal-entity risk governance. Mapping critical business functions, testing severe scenarios, and advancing controls across international card-services teams.

Posted 8/5/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$100,000 - CA$150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Operational Resilience and Business Continuity Management, with a strong focus on CBS Mapping, Scenario Testing, and Risk Management. Capable of developing documentation and facilitating collaboration across teams while ensuring compliance with regulatory frameworks.

Highest-signal resume keywords

Operational Risk ManagementBusiness ContinuityCBS MappingScenario TestingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ResilienceRisk AnalysisIncident ManagementData EvaluationProcess Governance

Soft Skills

PlanningOrganizational SkillsCoordinationCommunicationProblem-Solving

Certifications & Qualifications

MBAMSc

Industry Keywords

Financial ServicesE21 FrameworkRegulatory ComplianceOperational Standards

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Create and refresh Critical Business Functions (CBS) dependency mapping, ensuring alignment between Operational Resiliency and Business Continuity Management, where applicable
Plan and facilitate CBS scenario testing and resilience exercises, including severe but plausible scenarios outside of cybersecurity
Document testing outcomes and track remediation issues from identification through closure
Create Operational Resiliency documentation aligned with the E-21 guideline, including compliance guidance, procedures, processes, and plans
Ensure annual reviews and refreshes of Operational Resiliency documentation
Provide updates to Senior Leaders, Risk Committees, and relevant stakeholders on program activities and enhancement opportunities
Develop and maintain cross-market relationships as a 1LOD Operational Resilience partner and SME
Facilitate collaboration among international teams, advance program maturity, and enhance the control environment and governance framework

Requirements

What you’ll need

3+ years of experience in operational risk management
Experience in operational resilience or business continuity
Hands-on experience with CBS mapping, tolerance setting, scenario testing, and incident management
Strong planning, organizational, coordination, communication, and stakeholder management skills
Experience in process governance and establishing and overseeing robust decision-making processes aligned with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills, including analyzing data, identifying trends, and evaluating risk scenarios effectively
Bachelor's Degree in Finance, Risk Management, or related field is preferred
Advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Exposure to E21 or operational resilience regulatory frameworks is preferred
Experience within the financial services industry is preferred
Experience supporting subject matter experts in sharing expertise on specialized risks is preferred
Experience facilitating activities to comply with enterprise policies and programs for specific risk types is preferred
Experience advising on specialized risk types and integrating them into broader operational risk policies and programs is preferred
Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities