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Senior Manager – AI Transformation, Program Lead
American ExpressAI transformation leader driving responsible enterprise AI adoption at American Express. Building roadmaps, governing Custom GPTs, and delivering scalable AI capabilities in partnership with engineering.
Posted 8/4/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSenior💰 $123,000 - $215,250 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and managing AI strategies, governance frameworks, and business cases while effectively collaborating with cross-functional teams to drive AI adoption and compliance. Strong ability to quantify productivity gains and align AI initiatives with enterprise goals.
Highest-signal resume keywords
AI Strategy DevelopmentGenerative AI ExpertiseCross-Functional Initiative LeadershipBusiness Case DevelopmentStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI Model GovernanceLarge Language ModelsCustom GPT ManagementDigital TransformationProgram ManagementTechnology StrategyProduct ManagementStrategic Roadmap DevelopmentCompliance RequirementsQuantitative Analysis
Soft Skills
Excellent CommunicationInfluencing SkillsStakeholder Management
Industry Keywords
AI OpportunitiesEnterprise GoalsRisk ManagementOrganizational AlignmentTraining and Awareness CampaignsFunding AllocationsPost-Implementation Monitoring
About the role
Key responsibilities & impact- Identify and prioritize AI opportunities based on impact, feasibility, risk, and organizational alignment
- Develop a multi-year AI strategy aligned with enterprise goals and business priorities
- Support, develop, and manage Custom GPTs/Projects with standards aligned to compliance requirements
- Partner with AI engineering teams to deliver scalable, maintainable AI solutions aligned with enterprise standards
- Manage AI model governance activities and ensure approval, sponsorship, risk, and compliance requirements before deployment and scaling
- Conduct workshops, office hours, training, and awareness campaigns to drive adoption
- Quantify productivity gains and identify opportunities to expand successful AI solutions
- Establish governance frameworks for AI development, deployment, and usage
- Recommend funding allocations based on enterprise impact and return on investment
- Build business cases for AI investments and monitor post-implementation outcomes to improve future decisions
Requirements
What you’ll need- Bachelor's degree in Business, Technology, Engineering, Data Science, Information Systems, or a related field
- 3+ years of experience in program management, digital transformation, technology strategy, product management, consulting, or related disciplines
- Experience leading cross-functional initiatives involving business and technology stakeholders
- Strong understanding of Generative AI, Large Language Models (LLMs), AI assistants, and emerging AI technologies
- Experience developing business cases, strategic roadmaps, and executive presentations
- Demonstrated ability to manage multiple complex initiatives simultaneously
- Excellent communication, stakeholder management, and influencing skills
- Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued
Benefits
Comp & perks- Annual bonus
- Benefits