Manager – Supplier and Performance Management

American Express

American Express real estate manager overseeing supplier KPIs, scorecards, audits, and corrective actions. Improving facilities performance, sourcing support, contingency planning, and mailroom operations across multiple locations.

Posted 8/4/2026full-timeNew York City • Arizona, Florida, New York • 🇺🇸 United StatesMid-LevelSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing supplier performance metrics, driving continuous improvement initiatives, and developing strong supplier relationships to support business objectives. Proficient in data analysis and performance tracking tools to enhance operational efficiency.

Highest-signal resume keywords

Supplier Performance ManagementContinuous Improvement InitiativesData Analysis ProficiencyFacilities Operations ManagementLean and Six Sigma Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supplier Performance MetricsQuality SystemsProcurement ProcessesPerformance Tracking ToolsFacility Process DevelopmentKPI ManagementAudit ManagementCorrective Action ImplementationSupplier Scorecard ManagementContingency Planning

Soft Skills

Interpersonal SkillsProblem-Solving AbilityVerbal CommunicationWritten CommunicationPresentation Skills

Tools & Technologies

VantageTableauPower BI

Industry Keywords

Corporate Real Estate ManagementGlobal Matrix ManagementSupplier Relationship ManagementContinuous ImprovementBusiness Risk Reduction

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Set up and manage supplier performance measures (KPIs) for quality, delivery, cost, innovation, and sustainability
Review supplier performance regularly and work with suppliers to improve results when needed
Manage supplier scorecards and audits to ensure compliance with company and regulatory requirements
Identify ways to help suppliers improve their performance and capabilities
Work with facility teams and suppliers to identify the causes of quality or delivery issues and implement corrective actions
Partner with suppliers to improve processes and support continuous improvement efforts
Work with sourcing teams to ensure supplier capabilities support business goals
Support the selection and approval of suppliers for new programs or products
Build and maintain strong supplier relationships that support long-term business objectives
Maintain supplier backup and contingency plans to reduce business risk
Monitor supplier performance trends and provide updates to leadership
Provide input and documentation to support sourcing strategies
Support initiatives to improve mailroom operations

Requirements

What you’ll need

4+ years of defining, managing and monitoring facility performance across multiple locations
4+ years developing, managing and executing new facility processes and programs across multiple locations
3+ years defining and driving continuous improvement initiatives
Minimum 5 years’ work experience in facilities operations and corporate real estate management
Strong interpersonal skills and problem-solving ability
Excellent verbal/written communication and presentation skills
Demonstrated ability to develop successful relationships with and influence customers, both internal and external
Strong understanding of performance metrics, quality systems, and procurement processes
Bachelors Degree required
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
Experience with Lean and Six Sigma methodologies is a plus
Experience in a global matrix management organization is desirable
Proficiency in data analysis and supplier performance tracking tools (Vantage, Tableau, Power BI) is preferred

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities