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Director – Transformation Value Management
American ExpressAmerican Express transformation director measuring financial, customer, and operational value across servicing initiatives. Building business cases, executive reporting, portfolio governance, and investment recommendations for senior leadership.
Posted 8/4/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $144,250 - $256,250 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in financial modeling, strategic portfolio management, and executive communication, with a strong focus on value realization and operational performance. Proven ability to influence decision-making and foster cross-functional collaboration in complex organizational environments.
Highest-signal resume keywords
Financial ModelingExecutive CommunicationStrategic Portfolio ManagementKPI DevelopmentPeople Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced Microsoft ExcelScenario AnalysisBusiness Case DevelopmentQuantitative AnalysisData-Driven Solutions
Soft Skills
Executive StorytellingStructured Problem-SolvingRelationship BuildingInfluencing SkillsCoaching and Development
Tools & Technologies
Microsoft PowerPointPortfolio DashboardsExecutive Scorecards
Certifications & Qualifications
Bachelor's DegreeMBA or Advanced Degree (Preferred)
Industry Keywords
Value RealizationTransformation InitiativesAgile Product DevelopmentDigital TransformationOperational Transformation
About the role
Key responsibilities & impact- Lead the Transformation Value Management function across the SC&I portfolio
- Establish frameworks for measuring business outcomes, financial benefits, customer impact, and operational performance
- Own governance for value realization, KPI tracking, executive reporting, and benefit measurement
- Maintain a single source of truth for transformation value, portfolio health, and investment performance
- Develop and govern business cases for enterprise transformation initiatives
- Manage vendor pricing models, support commercial negotiations, and maintain vendor scorecards
- Build financial models, scenario analyses, and investment recommendations quantifying value, costs, risks, and ROI
- Provide portfolio insights supporting executive prioritization, investment decisions, and resource allocation
- Evaluate strategic trade-offs, dependencies, risks, and opportunities across initiatives
- Develop executive presentations, dashboards, scorecards, and briefing materials
- Translate complex analyses into executive narratives and actionable recommendations
- Analyze financial, operational, customer, and delivery data to identify trends, risks, and opportunities
- Build cross-functional partnerships across Product, Technology, Finance, Operations, and Strategy
- Influence senior leaders in a matrixed environment
- Lead, coach, and develop analysts supporting the function
- Foster innovation, continuous improvement, accountability, and data-driven decision-making
Requirements
What you’ll need- Bachelor's degree or equivalent work experience
- Experience supporting strategic initiatives and influencing executive decision-making within large, complex organizations
- Advanced Microsoft Excel skills, including financial modeling, scenario analysis, forecasting, business case development, and quantitative analysis
- Advanced Microsoft PowerPoint skills and experience creating executive-level presentations
- Exceptional executive storytelling and communication skills
- Strong structured problem-solving skills and experience developing data-driven solutions
- Ability to build trusted relationships and influence across Product, Technology, Operations, Finance, and Strategy
- People leadership experience, including coaching and developing high-performing teams
- Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued
- Preferred: MBA or advanced degree in Business, Finance, Strategy, Economics, or related discipline
- Preferred: Experience leading enterprise transformation offices, value realization functions, or strategic portfolio management organizations
- Preferred: Financial and analytical acumen covering investment opportunities, value realization, and ROI
- Preferred: Experience establishing KPIs, validating business cases, and measuring financial outcomes
- Preferred: Familiarity with Agile product development, AI-enabled capabilities, digital transformation, customer servicing, or operational transformation
- Preferred: Experience building enterprise reporting frameworks, portfolio dashboards, and executive scorecards
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
- Potential equity, if applicable