Associate – Tech Operations Engineering

American Express

American Express technology operations engineer monitoring application and infrastructure health. Supporting incident response, disaster recovery, networking, certificates, service accounts, and system reliability.

Posted 8/4/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $78,000 - $124,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application development and production support, with a strong focus on monitoring, incident management, and system optimization. Proficient in Core Java, Spring Boot, and cloud technologies, ensuring compliance with security standards and effective change management.

Highest-signal resume keywords

Core JavaSpring BootRESTful API DevelopmentSQL DevelopmentMonitoring and Observability Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application DevelopmentProduction SupportIncident ManagementRoot Cause AnalysisPerformance TuningSystem OptimizationDistributed SystemsData HandlingObject-Oriented ProgrammingService-Oriented Architecture

Tools & Technologies

AWSAzureGCPDockerKubernetesELKDynatraceBigPandaCI/CD PipelinesGit

Industry Keywords

ITILDisaster RecoveryChange ManagementCompliance StandardsAgileWaterfallSSL/TLSService AccountsSystem DocumentationJob Lifecycle Management

Tech Stack

Tools & technologies

AWSAzureCassandraCloudDistributed SystemsDockerGoogle Cloud PlatformJavaKubernetesMySQLPostgresSDLCSpringSpring BootSpringBootSQL

About the role

Key responsibilities & impact

Monitor application and infrastructure health using enterprise monitoring and observability tools
Configure and maintain alerting mechanisms for timely incident detection and response
Develop and maintain dashboards showing system performance, availability, and key metrics
Analyze metrics, logs, and traces to identify issues and support root cause analysis
Participate in Disaster Recovery planning, testing, and execution
Perform system patching and maintenance according to security and compliance standards
Support ITIL-based change management, including planning, documentation, approvals, and validation
Monitor network performance and troubleshoot connectivity issues
Participate in SSL/TLS certificate provisioning, renewal, and troubleshooting
Manage service accounts, including access provisioning, rotation, and compliance
Maintain system documentation, runbooks, SOPs, troubleshooting steps, and performance or incident reports

Requirements

What you’ll need

Bachelor’s degree in computer science, Computer Engineering, and/or comparable experience
Minimum of 4+ years of relevant experience in application development, maintenance, and production support
Hands-on exposure to Java and distributed systems in enterprise environments
Proficiency in Core Java, Spring Boot, and RESTful API development
Understanding of object-oriented programming and service-oriented architecture
Experience with production support, incident management, problem resolution, and root cause analysis
Strong SQL development and data handling experience with large-scale relational datasets
Exposure to MySQL, PostgreSQL, Cassandra, and Couchbase
Understanding of system utilities, dataset management, file processing, and job lifecycle management
Experience in application debugging, performance tuning, and system optimization
Familiarity with SDLC methodologies, including Agile and/or Waterfall
Experience with distributed system design, scalability, resilience, and performance optimization
Familiarity with modernization initiatives integrating mainframe and distributed/cloud-based systems
Knowledge of CI/CD pipelines, DevOps practices, and Git
Exposure to AWS, Azure, or GCP and Docker or Kubernetes
Understanding of monitoring, logging, and observability tools including ELK, Dynatrace, and BigPanda
Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities