Senior Manager – Commercial Effectiveness, Governance

American Express

Senior Manager governing operational risk for American Express, a provider of payment, lending, travel-spending, and cross-border solutions. Building RCSA frameworks, dashboards, controls, and executive risk reporting.

Posted 8/4/2026full-timeNew York City • Arizona, Florida, New York • 🇺🇸 United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational risk management, including risk identification, assessment, and governance. Proficient in data analysis, project management, and communication, with a focus on enhancing risk frameworks and reporting.

Highest-signal resume keywords

Operational Risk ManagementRisk Assessment FacilitationData AnalysisProject ManagementProcess Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk IdentificationQuality AssuranceThematic Risk ReportingKPI/KRI DevelopmentData Visualization

Soft Skills

CommunicationInterpersonal SkillsAnalytical Problem-Solving

Tools & Technologies

PowerPointRisk Dashboards

Certifications & Qualifications

Advanced Degrees in FinanceRisk Management Certifications

Industry Keywords

Financial ServicesOperational StandardsRegulatory FrameworksNew Product Governance

About the role

Key responsibilities & impact

Identify risks throughout business processes and systems with business process owners
Build and scale RCSA reporting and metrics capabilities, including actionable KPIs/KRIs and standardized insight-driven outputs
Facilitate business-unit risk assessments, testing, and quality-assurance programs
Build a scalable RCSA governance framework and translate industry best practices into practical standards
Lead supplemental control monitoring and communicate operational-risk trends, activities, and events to senior management
Identify high-risk areas for intervention and conduct independent quality assurance and vertical process testing
Compile thematic risk reporting on risk levels, trends, causes, emerging trends, and root causes
Categorize controls and map them against risks and processes across business units
Support risk identification and improved controls within New Product Governance
Champion risk-management practices across the business
Develop risk dashboards, key risk indicators, risk profiles, and maintain risk registers
Share insights, better practices, and themes across the enterprise
Analyze large datasets and extract actionable insights
Present data-driven stories using data visualization and PowerPoint
Manage complex, long-term initiatives with competing priorities and tight deadlines

Requirements

What you’ll need

5+ Years experience in operational risk management, such as within Risk or Internal Audit
Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills, with ability to obtain buy-in from senior business-unit and technology counterparts
Expertise in process governance and establishing and overseeing decision-making processes aligned with policies, regulatory frameworks, or operational standards
Experience within the financial services industry
Strong analytical and problem-solving skills, including data analysis, trend identification, and risk-scenario evaluation
Demonstrated ability to manage large teams across geographies and backgrounds
Experience identifying operational risks throughout business processes and systems
Experience facilitating risk assessments, testing, and quality-assurance programs
Experience enhancing risk assessments and associated methodologies
Experience leading independent control monitoring and identifying control improvements
Experience conducting independent quality assurance and process testing
Experience compiling thematic risk reporting
Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship
Bachelor's degree in finance, business, risk management, or related field is listed as preferred, not required
Advanced degrees or certifications are advantageous

Benefits

Comp & perks

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through the Healthy Minds program
Career development and training opportunities
Bonus
Comprehensive support for physical, financial, and mental health