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Senior Analyst – Operations Risk Management
American ExpressSenior Analyst in ORM team producing executive insights and reports. Analyzing trends and delivering management insights to enhance operational risk reporting.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in reporting, analytics, and operational risk management, with a strong focus on delivering executive-level insights and governance materials. Proficient in data analysis, visualization, and process improvement to enhance reporting efficiency and quality.
Highest-signal resume keywords
Reporting And AnalyticsOperational Risk ManagementData VisualizationExecutive-Level ReportingProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisReporting MethodologyIssue ManagementEvent ManagementRisk MetricsQuality ReviewTrend IdentificationRoot-Cause AnalysisMetric GovernanceData Validation
Soft Skills
Analytical SkillsProblem-SolvingWritten CommunicationVerbal CommunicationStakeholder Influence
Tools & Technologies
ExcelPowerPointTableauPower BISQLPythonBusiness Intelligence ToolsAI-Powered ToolsReporting AutomationData Visualization Tools
Industry Keywords
GovernanceOperational RiskRisk FrameworksReporting StandardsControl Discipline
Tech Stack
Tools & technologiesPythonSQLTableau
About the role
Key responsibilities & impact- Own and deliver assigned executive reporting packages, dashboards, scorecards, and governance materials for Issues & Events leadership and forums.
- Analyze issues and events data to identify trends, emerging risks, risk concentrations, root-cause themes, and management insights.
- Lead data validation, methodology checks, and quality review routines to ensure reporting outputs are accurate, complete, and aligned with approved standards.
- Partner with ORM, business units, control teams, and support functions to gather inputs, resolve data questions, and align on reporting narratives.
- Support metric governance, including metric definitions, methodology documentation, change tracking, and reporting consistency across deliverables.
- Prepare ad hoc analyses and leadership-ready insights to support strategic priorities, governance discussions, and executive requests.
- Identify and implement reporting enhancements, automation opportunities, and process improvements to improve efficiency, transparency, and scalability.
- Provide guidance to junior colleagues by sharing reporting knowledge, reviewing outputs, and promoting consistent execution standards.
Requirements
What you’ll need- Experience in reporting, analytics, business insights, governance, operational risk, issue management, event management, or a related function.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop clear business insights.
- Experience preparing executive-level reporting, presentations, dashboards, or management information.
- Strong written and verbal communication skills, including the ability to explain data, assumptions, and key messages clearly.
- Proficiency in Excel and PowerPoint; experience with reporting, visualization, database, or business intelligence tools.
- Comfortable leveraging AI-powered tools and solutions responsibly to enhance productivity, strengthen analysis, and improve the quality of outcomes, while adhering to organizational policies, data privacy requirements, and ethical AI practices.
- Ability to manage multiple priorities, operate independently, and deliver high-quality work in a fast-paced, matrixed environment.
- Bachelor's/Master’s degree from a reputed Tier 1 institute.
- **Preferred Qualifications**
- 3+ Years of Experience within Operational Risk Management, Issues Management, Events Management, Governance, or related second-line risk functions.
- Familiarity with risk metrics, governance reporting, executive reporting practices, and reporting methodology documentation.
- Experience with Tableau, Power BI, SQL, Python, data visualization, reporting automation, or similar tools.
- Knowledge of American Express governance processes, risk frameworks, operational risk programs, or reporting standards.
- Demonstrated ability to influence stakeholders, drive process improvements, and maintain strong control discipline across reporting deliverables.
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities