Senior Manager – Partner Management, Amex Offers

American Express

Senior Manager managing Amex Offers' strategic third-party partnerships with Rakuten and Cardlytics. Leading relationship management and maximizing value through operational excellence.

Posted 7/31/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic partnerships and executing partnership plans that align with business priorities. Proficient in contract negotiations, performance analysis, and cross-functional collaboration to drive operational efficiency and commercial success.

Highest-signal resume keywords

Partnership ManagementContract NegotiationKPI AnalysisProject ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic Account ManagementRelationship ManagementBusiness DevelopmentQuantitative AnalysisPerformance Measurement

Soft Skills

Organizational SkillsPresentation SkillsStorytelling SkillsAdaptabilityCuriosity

Industry Keywords

Digital MarketingLoyaltyMediaPlatform EcosystemsCard-Linked Offers

About the role

Key responsibilities & impact

Develop and execute partnership plans that maximize the performance and strategic value of existing partnerships while aligning to Amex Offers business priorities
Serve as the cross-functional lead across Sales, Analytics, Product, Engineering, Finance, Marketing Operations, and Legal to drive successful partnership execution and resolve operational issues
Own key third-party content partnerships in the US (Cardlytics and Rakuten)
Own day-to-day relationship management, serving as the primary point of contact for partner leadership and internal stakeholders
Identify opportunities to improve partner performance, operational efficiency, and commercial outcomes
Lead contract renewals, commercial commitments, TLM approvals, and ongoing governance activities
Own the Smart Offers Program, managing six strategic partnerships within the portfolio
Define, monitor, and communicate KPIs to measure partner health, commercial performance, operational effectiveness, and revenue contribution
Partner with finance teams on invoicing, reconciliation, and commercial tracking processes.
Partner closely with Product and Engineering teams to identify and advocate for capabilities and enhancements that improve partner experience, operational efficiency, and Card Member value
Support global partnership opportunities and scalability where applicable

Requirements

What you’ll need

5+ years of experience in partnerships, strategic account management, relationship management, or business development, preferably within digital marketing, loyalty, media, or platform ecosystems
Proven success managing strategic external partnerships, building executive relationships, and influencing cross-functional stakeholders to resolve complex issues and deliver commercial outcomes
Demonstrated experience leading complex contract negotiations, renewals, and commercial structuring discussions
Strong organizational and project management skills with the ability to manage multiple partner relationships, balance competing priorities, and drive execution in a fast-paced environment
Ability to navigate ambiguity, adapt quickly, and make sound decisions in a dynamic environment
Strong quantitative skills that enable the analysis of KPIs and generation of actionable recommendations with measurable value
Strong presentation and storytelling skills with the ability to communicate effectively to senior leaders and external partners
Previous people leadership or coaching experience
Curiosity and a customer-first mindset, with an interest in building long-term strategic partnerships that deliver value for merchants, Card Members, and American Express
Experience within loyalty, digital advertising, retail media, affiliate marketing, or card-linked offers ecosystems

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities